Posted 19 days ago
Description
We are seeking a friendly, professional, and highly organised Casual Medical Receptionist to join our busy medical practice. This is a fantastic opportunity for an experienced receptionist who is passionate about delivering exceptional patient care and thrives in a fast-paced healthcare environment. The successful applicant will have previous experience using Best Practice software, excellent customer service skills, and a minimum of one year's experience working in a medical reception role. Weekend shifts are required.
Key responsibilities
Greeting patients in a warm and professional manner
Managing appointment bookings, cancellations, and recalls using Best Practice software
Answering and directing telephone enquiries
Processing patient registrations and maintaining accurate medical records
Billing patients, processing Medicare claims, and handling EFTPOS payments
Liaising with doctors, nurses, allied health professionals, and external healthcare providers
Managing incoming correspondence, referrals, and pathology results
Maintaining patient confidentiality and complying with privacy legislation
Providing administrative support to ensure the smooth day-to-day operation of the practice
About you
Minimum 1 year of medical reception experience in a general practice or specialist clinic
Previous experience using Best Practice medical software (essential)
Outstanding customer service and communication skills
Excellent organisational skills with the ability to multitask
Strong attention to detail and accuracy
Professional presentation and a positive, friendly attitude
Ability to work independently and as part of a team
Sound computer skills and the ability to learn new systems quickly
Experience with Medicare billing and claiming (desirable)
Knowledge of medical terminology (desirable)
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