Posted 18 days ago
Description
Crystal Car Wash Employer: MS BHATTI PTY LTD ABN: 40 655 021 846 Location: 777 New South Head Road, Rose Bay NSW 2029 is seeking an experienced, dedicated and motivated Retail Manager to join our team in Rose Bay, Sydney. The successful candidate will be responsible for managing daily business operations, supervising employees, maintaining high customer service standards, overseeing financial and operational performance, and supporting business growth.
Key responsibilities
Plan, organise and manage the daily operations of the car wash business
Plan and coordinate advertising, promotional campaigns, customer loyalty initiatives and other marketing activities to increase sales and attract new customers
Supervise, recruit, train and manage employees, including staff rostering and performance monitoring
Develop and implement operational policies and procedures to improve efficiency and service standards
Manage business budgets, monitor revenue and expenses, and support profitability and Prepare and manage operational budgets, monitor revenue and expenditure, review financial performance and implement measures to improve business profitability.
Oversee customer service operations, resolve complaints and maintain customer satisfaction
Develop and implement pricing strategies, promotional activities and customer retention initiatives
Coordinate purchasing, inventory management and supplier relationships
Monitor service quality and ensure compliance with workplace health and safety requirements
Maintain business records, operational reports and administrative documentation
Ensure the business complies with applicable workplace health and safety requirements, including safe use and storage of cleaning chemicals, equipment safety and employee training.
Establish and monitor customer service policies, manage complaints and implement improvements to service quality and customer satisfaction.
Identify business improvement opportunities and implement strategies to increase revenue and customer engagement
About you
An AQF Diploma or higher qualification in Business, Management or a relevant discipline, or substantial relevant management experience
Previous experience managing a retail, automotive service and/or car wash or comparable customer-facing business
Strong leadership, organisational and problem-solving abilities
Experience in staff supervision, budgeting and customer service management
Excellent written and verbal communication skills
Ability to work independently and manage a busy business environment
Competitive annual salary of AUD $95,000 to $110,000 plus superannuation
Full-time employment, 38 hours per week
Initial three-year employment contract
Long-term employment opportunity
Professional and supportive working environment
Opportunity for career progression and professional development
About us
Crystal Car Wash, operated by MS BHATTI PTY LTD, is a car wash business located in Rose Bay, Sydney.
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