Posted 21 days ago
Description
$41.64 per hour + 12% super | Full-time hours | 5-month contract starting November
Be part of the great student services team at Monash University, Caulfield campus!
Are you passionate about providing excellent customer service? We’re looking for a motivated and customer-focused Student Services Officer to join this vibrant team!
This is your opportunity to work in a dynamic, multi-channel environment, supporting students, staff, and the Monash community through phone, email, messaging and face-to-face interactions.
If you are the right person for the role, you’ll:
- Be the first point of contact for a wide range of enquiries from students, staff, and the public.
- Deliver expert advice and high-quality support via phone, email, and some face-to-face
- Maintain high service standards, ensuring privacy, confidentiality, and timely issue resolution.
- Maintain and update records and data to ensure smooth operations.
- Collaborate closely with your team members to ensure excellent service delivery.
- Contribute fresh ideas and feedback to help us constantly improve.
- Stay updated and ready to share the latest information with customers and colleagues.
Are you:
- Available to work onsite, 5 days per week
- Friendly, proactive and professional
- A team player who thrives in a fast-paced, busy contact centre environment.
- A clear and confident communicator who enjoys interacting with a diverse community
- A fast learner and natural problem solver who is resilient and remains calm under pressure
- Someone who shows initiative
- Someone who shows great attention to detail
- Able to research solutions, and are you confident to learn?
WE WANT TO HEAR FROM YOU
To be successful, you will need to have
- Experience in a customer-facing or contact centre environment.
- Advanced verbal and written communication skills
- High levels of computer literacy and confidence to learn systems such as Microsoft Office, Salesforce, Genesys, Slack and other in-house systems
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
- A current Employee (paid), Working with Children Check (or willingness to obtain one).
- A passion to meet service KPIs and offer exceptional customer experiences
Ready to bring your energy and passion for customer service to this supportive team? This is a 5-month contract role starting in November.
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