Sales Assistant

Waterdrop | Melbourne, Victoria, AU

Posted 19 days ago

Description

Here at waterdrop®, we make drinking more water fun, convenient and most importantly, sustainable! Discover the world of innovative and eco-friendly hydration with our fruity little cubes – Microdrinks – that save plastic and carbon emissions (as compared to conventional pre-filled bottled drinks) and help score one for the planet. With 2 successful years as the Australian Open Official Drink Bottle Partner, we're excited for another year – together with you!

Hydrista – Australian Open 2027

Drink More Water, together we win.

The role

As a casual Hydrista at waterdrop® you'll be the face of the brand at various locations around Melbourne, bringing high energy and enthusiasm to our Hydration Hub, Studio, pop-ups, sampling activations and community events, while delivering the same excellent customer service that defines the waterdrop® experience.

Your responsibilities at waterdrop®:

Represent waterdrop® at retail activations, pop-up stands and community events across Melbourne

Drive sales and brand awareness through engaging, high-energy interactions with event attendees

Identify customer needs and answer product related questions, including on-the-spot product demonstrations and sampling

Take every opportunity to capture customer data at events to expand our database and customer loyalty

Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to management

Deliver product excellence by maximising product knowledge with relevant recommendations

Attend and participate in event briefings, team meetings and training sessions as required by your manager

Ensure good communication with your colleagues and event coordinators before, during and after activations

Have a positive attitude with the team and customers and be open to constructive feedback

Maintain brand standards on visual display, merchandising, cleanliness and general housekeeping at event locations

Follow policies and procedures to maintain the security of stock, customer records and cash handling at events

Ensure timekeeping and attendance is in line with company policies, including for early setup and late pack-down at events

Be aware of Health & Safety requirements at all event sites

Be willing and able to travel to different venues and locations around Melbourne as rostered

Obtain a valid Victorian Working with Children Check and National Police Check

What you bring to the table:

Be approachable and available to assist customers with their shopping and product experience

Enthusiasm and commitment to always provide excellent customer service, including in fast-paced event environments

Willing to adapt and take on new challenges, including irregular event hours and varying locations across Melbourne

Strong selling skills and confidence engaging with new customers in high-traffic settings
Always present a professional image

Ability to multitask, especially when managing a stand solo or coordinating with a small team

The ability to maintain professionalism under all circumstances

Works effectively and efficiently alone and in a team

Prepared to go the extra mile when needed

Good interpersonal and communication skills

Demonstrated retail sales or event/promotional experience in a customer-focused environment

Comfortable with manual handling (setting up stands, carrying stock/equipment)

What we offer you:

An ambitious and international team with whom fun is by no means neglected

Individual development opportunities in one of the fastest growing e-commerce companies

Discount on-and offline on your waterdrop® purchases

Variety — no two days look the same across different Melbourne events

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