Senior Business Analyst - Service Design

• Join an exciting Architecture & Analysis team in a high-impact Senior BA role
• Lead structured discovery across complex, cross-business problem areas
• Translate ambiguity into decision-ready insights, options and roadmaps
• Design future-state services/processes that work in real operational settings

About The Opportunity

• Join an exciting Architecture & Analysis team in a high-impact Senior BA role
• Lead structured discovery across complex, cross-business problem areas
• Translate ambiguity into decision-ready insights, options and roadmaps
• Design future-state services/processes that work in real operational settings

What You’ll Bring

• 7+ years in senior BA, service design, process design/improvement or similar
• Proven ability to influence senior stakeholders (GM/C-level) without authority
• Strong discovery skills: workshops, problem framing, root cause analysis
• Experience with process/service tools (BPMN, SIPOC, VSM, blueprints, journeys)
• Consulting background or operations-to-tech pathway welcomed

What’s on Offer

• $150k package and hybrid flexibility
• Opportunity to shape service design and discovery capability
• Meaningful work spanning customer experience, operations and technology

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

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