People Services Manager

Overview

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Base pay range

People Services Manager

Location: Hybrid – Teddington office & remote working

Contract: Full-time

About the Role

We are seeking a People Services Manager to lead and support the delivery of high-quality people operations across international programmes. This is a pivotal role within the People & Culture team, ensuring operational excellence in HR systems, contracts, onboarding, compliance, and employee experience.

You’ll be managing a small UK-based team while collaborating with global HR colleagues and leaders to provide consistent, service-focused support across a diverse international workforce.

This role offers the chance to combine your HR expertise with a commitment to faith-based global justice and mission-driven work.

Responsibilities

• Lead the delivery of HR operations, including contracts, onboarding, compliance, and systems.
• Oversee and improve HR processes and workflows, ensuring efficiency and service excellence.
• Manage a small UK-based team, providing leadership and guidance.
• Collaborate with global HR colleagues to ensure consistency in people services across multiple regions.
• Provide advice and support to staff and managers on operational HR issues.

Candidate Profile

• Strong knowledge of HR systems and operational HR practices.
• Experience in international contexts, ideally in the INGO or humanitarian sector.
• Proven ability to manage cross-cultural teams and complex workflows.
• Excellent communication and collaboration skills.
• Experience improving HR processes in fast-paced, international settings.
• Strong commitment to empowering people and supporting organisational mission.

Additional Information

• Hybrid working: minimum attendance at the Teddington office, with flexibility to work from home by agreement.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources

Industries

• Human Resources Services