Cisco Telephony & Videoconferencing Engineer

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Role Title: Cisco Telephony & Videoconferencing Engineer
Location: Stevenage Hertfordshire -100% onsite
Duration: 31/12/2027
Clearance Required: Active SC Clearance

Role Description:

• Participate, lead and implement Cisco Telephony & Videoconferencing Projects.


• Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution


• Major incident (qualification, action plan, resolution, RCA, knowledge)


• Problem management


• Ensure the transfer of skills to technicians and engineers.


• Respond to specific customer requests in coordination with the Capgemini Team Leader/SDM.


• Update technical documentation (HLD & LLD) and procedures.


• Perform hardware & configuration tests.

Skills:

• CISCO environment at least 5 years of experience.


• Good knowledge of the Cisco telephony and video conferencing environment.


• Knowledge of Cisco Telephony environment v12.5: (CUCM, Unity Connection, Jabber, IPPhone, )


• Knowledge of Cisco Video conferencing: CMS, and Cisco video conferencing (endpoints, TMS, )


• Knowledge of the VMware suite v7/v8.


• Mastery of SIP/H323 protocols.

Extra Knowledge is a plus:

• Kurmi, Telisca, Real Time Monitoring tool, Prognosis, PeterConnects ecosystems


• Knowledge of WAN/LAN networks and security.


• Systems administration and PC environment would be a plus

Soft skills:

• Team worker


• Change adaptability


• Sense of service


• Rigorous


• Curious