Posted 19 days ago
Description
The Role
As a Forward Deployed Engineer, you’ll be embedded with our most strategic customers — the person who makes Heidi actually work in the real world.
You’ll own the full technical lifecycle from first deployment through to a thriving, self-sufficient customer: standing up integrations, building custom clinical workflows, debugging production issues, and becoming a trusted technical partner to the clinicians and IT teams you work with. You’re not handing off to someone else — you’re seeing it through.
You’ll work closely with Product and Engineering to surface what customers actually need, acting as the field intelligence that shapes the roadmap.
What you’ll do:
Own end-to-end technical onboarding for enterprise customers — EMR integrations, SSO, SCIM provisioning, data pipelines, and security configuration.
Work directly with clinical and operational stakeholders to design and build custom workflows that fit how care is actually delivered. This means writing code, not just writing specs.
Be the escalation point for complex technical issues — diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer.
Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale.
Translate what you see in the field into clear, actionable signal for Product and Engineering — you’re closest to the customer, so your input matters most.
Leave every customer more capable than you found them. Document, train, and build internal knowledge so customers can operate independently.
What we’ll look for:
4+ years in a forward deploy, implementation engineering, or customer‑facing technical role - ideally in SaaS, healthtech, or enterprise software.
You write code. Python, JS, SQL - whatever gets the job done.
Strong working knowledge of integration protocols: REST APIs, SAML/OIDC, SCIM, and ideally FHIR/HL7.
Comfortable owning ambiguous, high‑stakes problems end-to-end without a playbook.
Sharp communicator - you can explain a complex integration failure to a CTO and a head nurse in the same breath.
Experience working embedded with enterprise customers or health systems is a strong plus.
Why you should join Heidi
Real product momentum. We’re not trying to generate interest, we’re channelling it.
Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create.
Unmatched impact. Play a pivotal role at a critical growth moment - working on a product that delivers tangible, real‑world value to clinicians and patients every day.
Work alongside world-class talent. Join a team of operators and builders who’ve scaled unicorns.
Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend.
Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility.
Fertility support. £7,000 one-off payment, eligibility applies.
Learning & development. £700 per year for courses, books, memberships, conferences and more.
Home office budget. £500 one-off to set up a workspace you actually want to work in.
Recharge days after major milestones and busy periods so you can reset and come back strong.
Work from anywhere for up to 4 weeks per year, wherever the world takes you.
Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements.
Flexibility that works. A hybrid environment, with 3 days in the office.
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