FREELANCE: Senior Process Improvement Analyst

FREELANCE: Senior Process Improvement Analyst

About the job FREELANCE: Senior Process Improvement Analyst

Senior Process Improvement Analyst

6 months+ Freelance Contract (or FTC) - Daily Rate

Hybrid Working - London, UK

James Carrera ofDigital Data Foundationis sourcing a Senior Process Improvement Analyst to shape legal service delivery within an international law firm as part of a Business Transformation Programme.

Responsibilities

Drive Process & Quality elements of a large business transformation programme at the Firm, including:

• helping stakeholders to define the scope of their processes


• facilitating workshops to process map current and future state processes to support software requirements gathering and/or training


• conducting voice of the customer interviews and surveys


• analysing data to baseline performance and determine appropriate KPIs


• design and implement governance around process ownership


• Work with stakeholders automating elements of processes


• Effective stakeholder comms. through meetings, reporting and documentation


• Champion the change agenda internally and externally


• Support broader project; optimisation of legal service processes, continuous improvement of processes delivered by service delivery centre and contributing to pitches.

Experience

Educated to degree level with 4 years progressive experience;

• Process improvement projects and/or business transformation within a large international commercial setting


• Demonstrated facilitating workshops often attended by senior people in the organisation and establishing credibility quickly


• Managing business improvement projects through to completion


• Experience in working within Law or similar professional environment is HIGHLY desirable