Posted 20 days ago
Description
Phone Based Customer Service Opportunity
Hybrid working arrangement after probation
10 min walk to CBD and public transport accessible
Great team culture
About us
MAX Health partners with organisations to deliver a range of innovative workplace medical services such as medical assessments, early intervention programs and medical advisory services.
We are seeking an enthusiastic, proactive Customer Service Officer to join our service delivery team. In thisrole you will be working in a fast paced, professional environment, with a strong focus on qualityand customer service.
About the role
Work in a supportive and productive team in a unique customer service role
Coordinating appointments with our national network of medical and allied healthcare providers
Managing a portfolio of cases including monitoringoutcomes
Managing enquiries and resolving issuesfrom employees, clients and healthcare practices about any administrative issues
Contact Centre Experience preferred but not essential
About you
Have a genuine interest in people and be able to listen actively and build rapport
You are a natural at customer service with both internal and external customers
Self-motivated, Adaptable and Flexible
A team player who can also work autonomously
Hold a current Working with Children Check or willing to obtain
We embrace Diversity and Inclusion
We value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people withdisability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgroundsto apply.
We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.
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