Posted 20 days ago
Description
We are looking for an experienced Credit Control Manager to lead our team of credit controllers & collections officers. You will be responsible for driving collections performance and reducing overdue debt, leading a team in a multifaceted, dynamic workplace.
Key responsibilities
Manage, mentor and develop a team of Credit Controllers
Oversee debt collection, negotiate payment plans and manage write-offs with a focus on cash collection and conversion
Serve as the escalation point for complex queries
Track aged debt reports and portfolios
Review and update the credit & collections workflows to guarantee peak cash flow efficiency
Track and monitor the daily, weekly and quarterly targets ensuring the team are hitting their goals and performance targets
About you
Minimum 3 years experience in a leadership role, with a background in hands-on Credit Control position
Excellent communication and interpersonal skills with the ability and confidence to negotiate and handle challenging conversations
Strong working knowledge of Australian credit law and partnering with external recovery parties
Experience in a subscription model business highly advantageous
- Competitive base salary package plus performance bonus
- Career growth and development
- A supportive, collaborative and high-performance culture
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