Senior Outsourcing Analyst

Senior Outsourcing Analyst – Governance

We are partnering with a leading global payments organisation to hire a Senior Analyst / Manager within their outsourcing governance and service oversight function. This role sits at the heart of a centralised governance team, supporting regulated entities in meeting outsourcing, operational resilience and third‑party risk requirements. You’ll act as a key point of contact for a specific entity, ensuring governance frameworks are effectively implemented and maintained.

Key Responsibilities

Outsourcing Governance & Risk Oversight

• Support oversight of outsourcing policies and regulatory compliance


• Contribute to third‑party risk assessments and classifications


• Monitor SLA/KPI performance and escalates issues where required

Intercompany Agreement (ICA) Lifecycle

• Coordinate end‑to‑end ICA lifecycle activities (new agreements, amendments, renewals)


• Work closely with Legal, Risk, Finance and Tax stakeholders


• Ensure strong governance, documentation and audit traceability

Stakeholder & Relationship Management

• Act as the primary point of contact for the assigned entity


• Support service reviews, issue resolution and escalation management


• Engage with senior stakeholders across business and governance functions

Monitoring, Assurance & Reporting

• Track performance metrics and support incident/SLA reporting


• Maintain documentation for audit and regulatory readiness


• Support third‑party assurance reviews and evidence gathering

Data & Governance Reporting

• Ensure accuracy of service and ICA data in governance systems


• Contribute to reporting dashboards and process improvements

About You

• Experience in outsourcing governance, third‑party risk (TPRM), operational risk or compliance


• Background in a regulated environment (e.g., financial services, fintech, consulting)


• Strong understanding of vendor/out‑sourcing frameworks and controls


• Exposure to SLA/KPI monitoring and service governance


• Proven ability to manage cross‑functional stakeholders


• Highly organised with strong documentation and governance discipline

Job Title: Senior Outsourcing Analyst
Location: London, UK
Job Type: Contract to Hire