Posted 22 days ago
Description
Working for an SME business in the tourism industry, this Tourism Business Coordinator role is broad ranging and a great fit for people who like autonomy, variety, flexibility and an opportunity to to work with the business owner (based in Bathurst) and Marketing Manager (based in Newcastle).
This role needs to be Sydney based and encompasses operations, sales and marketing, with the hours and work days designed to fit your lifestyle and commitments. Make an impact, participate and contribute to medium and long-term planning and strategy to ensure both business growth and your own professional development.
Key responsibilities
Oversee the planning, coordination and implementation of day tours
Respond to and engage with customer and client enquiries by phone, email and WhatsApp
Coordinate with drivers and guides to foreplan monthly rosters
Initiate and gain business from identified, potential clients to help drive business growth
Network and attend local, interstate and international sales conferences
Work with the Marketing Manager to ensure synchronicity between digital platforms and traditional sales channels
2 days a week making sales calls visiting travel agents, accommodation, and university campuses
Oversee morning dispatch 3 days a week from 7am – 8am, followed by general business administration
About you
Must hold a bachelor's degree in any field or have a minimum of 3 years working in the tourism industry
Must hold work rights in Australia without restrictions
Be comfortable learning and using a range of software
Possess initiative and the ability to problem solve under pressure
Implement and use AI to help with customer service and business efficiencies
Handle challenges calmly, showing empathy and clarity in seeking resolutions
Completes work understanding the detail required and the overall objective
Comfortable liaising and networking with sales partners, suppliers and government agencies
Available to network and attend industry events outside normal business hours
Represent the business professionally and ethically in both the public and business environment
Be well presented, punctual and prepared when meeting and dealing with clients and customers
30 hours per week as Part-time Employee or Contractor with ABN
Work from home, as well as a city based desk option
High local sales performance leads to interstate sales visits (Melbourne/Brisbane) and international trade shows and B2B meetings
Discounted tours for family/friends
Laptop provided
About us
Colourful Collective Travel is a Sydney and NSW regionally based tour operator offering 1-4 day public and private tours in NSW focusing on soft adventure, nature, wine, food and sustainability.
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