Lead CRM Architect: Agentic AI & Transformation

Lead CRM Architect: Agentic AI & Transformation

Quadient | Greater London, ENG, GB

Posted 23 days ago

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Description

Quadient is seeking a Lead Solution Architect for the CRM Domain & Agentic AI to shape its Customer Experience architecture and roadmap. You will own end-to-end CRM designs, drive platform evolution from Salesforce to Dynamics, and set governance for scalable, secure solutions in a complex enterprise environment.

You will collaborate with business and IT leaders to translate journeys into architecture requirements and explore AI-enabled opportunities to enhance customer engagement and processes.


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