Posted 24 days ago
Description
Home Health Rehab is a team of dedicated mobile physiotherapists and occupational therapists delivering high-quality care across Geelong, Surf Coast and the Bellarine. We’re passionate about helping people recover, adapt and thrive in the comfort of their own homes.
We’re looking for a friendly, organised and proactive administrator to join our team 3 days per week (ideally Monday, Thursday and Friday), working 9am–5pm. This is a work-from-home role, initially offered on a casual basis.
Flexibility – work from home with no commuting
Impact – play an important role in helping our clients access quality care
Support – work alongside a friendly, collaborative team of experienced physios and OTs, plus monthly team dinners
Development – contribute ideas, improve systems and help shape the way our growing business operates
What You’ll Do
Process incoming referrals and enter client information into our clinical software
Allocate referrals to practitioners based on location, availability and caseload
Manage incoming emails, correspondence and client documentation
Complete daily invoicing and assist with general administrative tasks
Answer phone calls and respond to client, family and referrer enquiries in a friendly and professional manner
Act as a key point of contact for Home Health Rehab, resolving day-to-day enquiries and escalating issues when needed
Coordinate staff compliance records and assist with administrative requirements
Monitor stock and coordinate ordering
Help develop and improve administrative systems and processes to support our growing team
Maintain clear workflows and handovers to ensure tasks are communicated effectively and can be picked up seamlessly by other team members
What We’re Looking For
Previous administrative experience, ideally within the health sector
Strong organisational, time-management and problem-solving skills
Excellent attention to detail and a commitment to accuracy when managing referrals, client records, invoicing and documentation
Excellent communication and customer service skills, with a confident and professional telephone manner
Ability to manage competing priorities, multitask and work efficiently
Ability to create and maintain clear workflow processes and handovers, ensuring continuity and effective communication across the team
Initiative and a proactive approach to identifying opportunities for improvement
Ability to work independently with minimal supervision while contributing to a team
A reliable computer, phone and internet connection, with a suitable home working environment
Experience using clinical practice software, particularly Cliniko
Experience using accounting software, particularly Xero
Familiarity with Geelong, Surf Coast and Bellarine Peninsula suburbs
Why Join Us?
Work from home
Three days per week, ideally Monday, Thursday and Friday (9am–5pm)
Supportive, experienced team culture
Monthly team social events
#J-18808-Ljbffr
