Practice Manager Brisbane Face and Jaw Surgery

Practice Manager Brisbane Face and Jaw Surgery

Brisbane Face and Jaw Surgery – Brisbane QLD

Brisbane Face & Jaw Surgery | Brisbane, QLD
$95,000 – $1115,000 + superannuation | Commensurate with experience

A genuine leadership role with the opportunity to shape how a specialist practice operates

Are you an experienced Practice Manager who enjoystaking ownership, solving problems and making a practice work better?

Brisbane Face & Jaw Surgery is looking for an accomplished Practice Manager to join our established specialist Oral & Maxillofacial Surgery practice.

This is an opportunity to work closely with a team of specialist surgeons and an experienced administrative team, with genuine responsibility acrosspeople, operations, financial administration, systems and practice development.

We are looking for someone who doesn't simply manage the day-to-day — someone who can look at how things are working, identify opportunities to improve them and confidently lead those improvements.

About the role

As Practice Manager, you will have broad responsibility for the smooth and effective operation of the practice across its consulting locations.

You will work closely with the surgeons and team to ensure that:

patients receive a consistently professional and responsive experience

surgeons have the administrative support they need to work efficiently

staff are well supported, trained and accountable

billing, payments and claims are managed accurately

practice systems and processes are effective and continually improving

operational issues are identified early and followed through to resolution

the practice continues to develop as it grows.

This is a varied role whereno two days are quite the same. One day may involve reviewing practice performance and resolving a billing issue; another may involve supporting a surgeon, addressing a staffing matter, improving a workflow or implementing a new process.

What you'll be responsible for

Lead practice operations

Take ownership of the day-to-day operation of the practice, ensuring the many moving parts work together effectively.

This includes oversight of:

surgeon clinic preparation and theatre lists

practice workflows and outstanding tasks

surgeon books and weekly operational checks

correspondence and e-tray workflows

new location and health-fund setup

suppliers, stock and practice resources

operational cover during staff leave and unexpected absences.

Lead and develop the team

Build a positive, capable and accountable administrative team.

You will be involved in:

recruitment and onboarding

staff development and training

rostering and leave management

performance management and HR matters

supporting staff with day-to-day questions and challenges

mentoring newer team members

maintaining a collaborative and professional team culture.

Own financial and billing processes

You will oversee the administrative side of the practice's revenue cycle, including:

patient payments and receipting

lodgements and payment follow-up

billing issue resolution

DVA and WorkCover processes

health-fund administration

monthly reporting

review of bookkeeping and financial processes.

You don't need to be an accountant, but you do need to becommercially aware, comfortable with numbers and willing to investigate when something doesn't look right.

Improve systems and processes

We want a Practice Manager who naturally asks:

“Is there a better way of doing this?”

You will have responsibility for identifying and implementing practical improvements across the practice, including:

Xestro processes and configuration

templates and workflows

SharePoint guides and documentation

communication between clinical and administrative teams

training resources and standard operating procedures

introduction of new processes, codes and systems.

Work closely with our surgeons

You will be a key link between the surgeons and the administrative team.

This requires someone who is confident communicating with specialists, understands the demands of a busy clinical environment and can raise issues constructively while also bringing solutions.

Your role will include ensuring that information flows effectively between surgeons and staff and that issues are resolved rather than simply passed on.

Champion the patient experience

Patients undergoing oral and maxillofacial treatment can be dealing with complex procedures and understandably may have concerns or questions.

You will help ensure that the administrative experience reflects the high standard of clinical care provided by the practice.

This includes oversight of patient queries, complaints and compliments, billing concerns and communication throughout the patient journey.

You will also have the opportunity to contribute beyond day-to-day operations, including:

website and social media initiatives

new location setup

improving relationships and processes with external providers

initiatives that support staff engagement and practice culture.

About you

You are likely to be an experiencedPractice Manager, Practice Operations Manager or senior healthcare administratorwho is ready to take genuine ownership of a practice.

You will bring:

Proven practice management experience, ideally within specialist medical, surgical, dental or private healthcare.

Strongpeople leadershipskills and the confidence to manage, develop and motivate a team.

Excellent organisational skills and the ability to maintain oversight of multiple priorities.

Strong understanding ofbilling, payments, claims and financial administration.

Confidence working with doctors, specialists and other senior healthcare professionals.

A naturalproblem-solving and follow-through mindset.

The ability to identify inefficiencies and turn them into practical improvements.

Strong written and verbal communication.

High attention to detail while retaining a broader understanding of the practice.

A calm, mature and solutions-focused approach.

Excellent judgement, discretion and respect for confidentiality.

A genuine commitment to patient service and professional standards.

Most importantly, you will be someone who:

Takes ownership.

When you see something that isn't working, you don't simply identify the problem — you work out what needs to happen, involve the right people and see it through.

You will be equally comfortableleading a team, looking at a spreadsheet, solving a patient issue, talking to a surgeon or improving a process.

This is an opportunity to move beyond a traditional Practice Manager role and havegenuine influence over how an established specialist practice operates and develops.

You will work closely with experienced Oral & Maxillofacial Surgeons while leading the operational side of the practice and supporting a committed administrative team.

We value people who bring initiative, professionalism and good judgement, and who want to make a tangible difference.

In return, you will have:

genuine autonomy and responsibility

direct access to the specialist surgeons you support

a varied and interesting role

the opportunity to implement meaningful improvements

a professional and collaborative working environment

the opportunity to contribute to the continued growth of an established specialist practice

remuneration of$95,000–$115,000 + superannuation, depending on experience.

Applications will be treated confidentially.

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