Posted 22 days ago
Description
HRS Talent Solutions is seeking a Help Article Navigation Assistant to support customers by matching questions to approved help articles. This remote, full-time role requires reading questions, locating relevant instructions, and guiding customers to the correct articles.
You may explain routine steps but should not write new policy or diagnose issues. Applicants should be comfortable working remotely, with strong attention to accuracy and the ability to check current guidance before sharing
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