CRM & Salesforce Business Analyst – 18-Month Melbourne

Department of Education in Melbourne is seeking a Business Analyst to support VCAA's CRM and Salesforce modernisation on an 18-month fixed-term basis. Based in Melbourne, you will report to the Senior Business Analyst and collaborate with education partners to map processes and capture user needs.

You will document business rules, data requirements and transition activities, contribute to personas and journeys, and assist with user acceptance testing and rollout planning.

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