Posted 24 days ago
Description
Lakeside Hotel is seeking a Functions/Events/Restaurant Supervisor to join our dynamic team in Bendigo, VIC. This is a full-time position that plays a crucial role in ensuring the seamless delivery of exceptional service across our functions, events, and restaurant operations. As a key member of our team, you will oversee day-to-day activities, maintain service standards, and create memorable experiences for our guests. This role requires a hands-on approach with a strong focus on team leadership, operational excellence, and customer satisfaction.
Key responsibilities
- Supervise and coordinate functions, events, and restaurant service operations to ensure all guests receive exceptional experiences
- Manage rostering, scheduling, and staff allocation across functions, events, and restaurant departments
- Train, mentor, and develop team members to maintain high standards of hospitality and service quality
- Liaise with clients, event coordinators, and internal teams to coordinate special events and functions
- Monitor stock levels, supplies, and equipment maintenance within assigned areas
- Handle guest queries and complaints professionally, ensuring swift resolution and customer satisfaction
- Maintain accurate records of bookings, revenue, and operational metricsImplement and monitor service standards and quality controls
- Work closely with the Food & Beverage Manager and also other departments within the Hotel, such as Kitchen, Front Office & Housekeeping
What we're looking for
- Experience in hospitality, restaurant, or events.
- Knowledge of restaurant operations, food and beverage service, and event coordination
- Proven leadership and team management skills with the ability to motivate and develop staff
- Excellent customer service and communication skills
- Ability to work flexibly, including evenings, weekends, and public holidays as required
- Problem-solving skills with a proactive and can-do attitude
- Relevant RSA (Responsible Service of Alcohol) certification
About us
Lakeside Hotel is a premier hospitality destination in Bendigo, Victoria, renowned for delivering exceptional service and memorable experiences to our guests. We specialise in functions, events, and restaurant dining, offering a versatile venue for celebrations, corporate events, and casual dining. Our commitment to excellence, combined with our warm and welcoming atmosphere, has established us as a trusted choice for the local community and visitors alike. We pride ourselves on our dedicated team, innovative offerings, and attention to detail in everything we do.
#J-18808-Ljbffr
