Posted a month ago
Description
XPT Software Australia Pty Ltd | Contract
Business Analyst -Contact Center Domain
Melbourne, Australia | Posted on 10/15/2026
- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
- We have 120+technocrats in Australia working at our clientlocations.
- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
Must Have Skills:
- Understanding of contact Center Cloud domain : Amazon Connectfor Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
- Business Analyst skills
- Understanding of the Contact Center domain
Nice to Have Skills:
- enhancement of AI capabilities in our Contact Centre toservice our customers
Detailed Job Description
Mandatory Skills
· 5+ yearsexperience
· Understanding ofthe Contact Center domain
· Business Analyst skills
Responsibilities
· Interact withBusiness teams to gather Requirements.
· Interact with Implementation /Support teams to refine requirements
· Create required documentation tocommunicate requirements between project implementation and Business Teams.
#J-18808-Ljbffr
