Posted 25 days ago
Description
CovaU Energy is a fast-growing Australian energy retailer servicing residential and business customers. We operate in a regulated environment where clear, compliant, and commercially effective customer communication is critical to success.
About the Business
CovaU Energy is a fast-growing Australian energy retailer servicing residential and business customers. We operate in a regulated environment where clear, compliant, and commercially effective customer communication is critical to success.
The Role
This role is suited to a commercially minded marketer with experience working alongside sales, retention, or operations teams, who is comfortable taking ownership and delivering outcomes with minimal supervision.
You will be responsible for end-to-end execution of customer-facing marketing communications, ensuring accuracy, compliance, and commercial impact.
Key Responsibilities
- Own and deliver end-to-end marketing and customer communications across online and offline channels
- Coordinate content, artwork, approvals, and production for campaigns and customer materials
- Translate commercial, compliance, and operational requirements into clear customer messaging
- Support customer retention and rewards program communications
- Coordinate email marketing campaigns aligned to commercial objectives
- Work cross-functionally with Compliance, Operations, IT, Sales, and Retention teams
- Manage stakeholder inputs and ensure deadlines are met without supervision
- Maintain documentation and records to meet compliance and audit requirements
- Continuously refine communication processes and identify risks, gaps, or assumptions
Required Experience & Skills
Essential
- 2–3 years' experience in marketing, communications, or commercial roles
- Experience in any one of marketing, communications, or commercial roles is sufficient
- Experience supporting sales, retention, BDM, or project-based marketing initiatives
- Strong written communication and content review skills
- High attention to detail and strong compliance awareness
- Proven ability to manage multiple stakeholders and deadlines
- Ability to work independently and proactively report to senior management
- Salesforce experience
- Basic user level Salesforce experience required
- Proficient in Microsoft Excel and PowerPoint
- Intermediate level Microsoft Excel proficiency with formulas required
- Australian work rights
Highly Regarded
- Experience in regulated industries (energy, utilities, telco, finance)
- Exposure to retention, churn reduction, or loyalty programs
- Experience briefing designers or working with creative teams
- Basic working knowledge of Adobe Creative Suite (Photoshop, InDesign)
Personal Attributes
- Self-disciplined with strong time management
- Commercially aware and outcome-focused
- Comfortable operating with minimal supervision
- Takes ownership and accountability for delivery
- Proactive communicator who escalates risks early
- Collaborative and effective in cross-functional environments
- This role is not suited to entry-level marketers or candidates seeking highly supervised or purely creative positions.
What's On Offer
- Direct exposure to Commercial Director and senior stakeholders
- High-ownership role with clear performance expectations
- Sydney CBD location near Wynyard and Circular Quay
- Staff discounts on electricity and gas services
- Access to 4,500+ lifestyle and retail benefits across Australia & NZ
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