Office Assistant/Customer Service Representative

Office Assistant/Customer Service Representative

Mayner & Cochran is Canberra's go-to appliance repair specialist, servicing a range of major brands across the region. We're a small, close-knit team looking for an organised, people-focused Office Assistant to keep our busy service office running smoothly.

What you'll be doing

• Taking and coordinating incoming service requests
• Scheduling service calls and liaising directly with customers
• Assigning and dispatching technicians across Canberra and surrounding areas
• Tracking job progress, keeping customers updated, and resolving issues as they come up
• Liaising with suppliers and warranty providers to keep the customer experience seamless

What we're looking for

• Strong communication and people skills — you'll be the first point of contact for our customers
• Sharp organisational skills and the ability to juggle multiple jobs at once
• Comfortable learning new systems and processes
• No experience necessary — if you've got the right attitude, we'll train you up

Why work with us

• Small team — you're not a number, and you'll actually be trained rather than thrown in the deep end
• Full-time role with stable, predictable hours
• Genuine opportunity to grow into the role as the business grows
• Join a well-established local business with a loyal customer base