Posted a month ago
Description
Customer Service Advisor required for an Automotive Smash Repairer. The role requires you to be a vital link between customers and our staff. Your job will be to ensure a high level of customer satisfaction by managing relationships, resolving complaints, and facilitating communication throughout the vehicle repair process.
Key responsibilities
- Acting as the primary contact for customers having vehicles repaired and providing updates
- Developing and maintaining strong, long-term relationships with clients
- Handling enquiries and managing bookings
- Processing orders, invoices, and payments as well as other administration support required
- Liaising between customers and management to determine repair timelines
- Managing a mix of phone, email, and face-to-face interaction
About you
- Exceptional verbal and written communication skills for dealing with customers, staff, and management
- A strong understanding of the automotive industry would be preferred
- Ability to empathize and build trust with clients
- Competence in using specialized automotive computer software
- Ability to manage multiple tasks and clients simultaneously
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