Posted a month ago
Description
G Squared is on the hunt for a strategic client lead responsible for championing the integrated delivery of digital marketing strategies, and elevating the client servicing experience across the agency.
As a Digital Account Manager, you will:
- Oversee the day to day delivery of multi-service clients
- Act as the key point of contact for your clients
- Facilitate and attend WIP meetings with clients both virtually and in person
- Regularly update clients on performance and scope of work
- Work with our internal teams to facilitate consultative responses and recommendations
- Oversee strategic alignment and ensure digital activity is in pursuit of each client’s relevant marketing objectives
- Develop a strong understanding of our client’s business, audience, competitors and industry
- Clearly identify marketing objectives and work with our broader team to develop relevant recommendations that drive real business results
- Own the development, execution and review of integrated client reporting forums and deliverables, including WIP meetings, strategy reviews, and other agreed reporting milestones
- Proactively identify opportunities for growth across existing clients
- Identify and implement process initiatives to enhance client servicing experience
- Identify and encourage opportunities for cross-functional collaboration and integration across services
- Demonstrate strategic leadership in both client forums and internal settings
- Lead and facilitate client onboarding and workshops as required
- Contribute to new business opportunities and proposals as required
- Contribute to agency thought leadership by actively sharing trends, insights and client success stories
What we are looking for
- Bachelor's degree or higher tertiary education
- Experience in a similar role, agency-side
- Excellent communication skills, both oral and written
- Highly organised with an acute attention to detail
- Sound understanding of digital marketing channels and platforms, including paid media, SEO, web, creative, email, and understands the impact traditional channels have on overall marketing performance
- GA4 and analytics proficiency
- Strong teamwork and collaboration skills
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