Posted a month ago
Description
Your primary focus will be responding to Sales, Charters and function enquiries, understanding each customer's requirements and presenting suitable options across our fleet and onboard services. You will maintain regular contact with prospective customers, follow up proposals, identify opportunities to increase booking value and ensure every confirmed event is accurately communicated to our reservations, accounts, catering and vessel operations teams.
Key responsibilities
Proactively identifying and developing new business opportunities for private charters, weddings, corporate events, groups, daily sales and functions
Building relationships with prospective customers, businesses, event organisers and all trade partners to generate enquiries and bookings
Responding to trade partners, private charter, wedding, corporate event, group and function enquiries
Discussing customer requirements, including dates, passenger numbers, catering, accessibility, entertainment and event arrangements
Preparing professional proposals and quotations using approved packages, pricing and templates
Proactively following up enquiries and working to convert suitable leads into confirmed bookings
Recommending appropriate catering, beverage and event options to improve the customer experience and booking value
Coordinating deposits, contracts, menus, schedules, run sheets and final passenger numbers
Preparing complete operational handovers for reservations, accounts, catering, vessel operations, masters and crew
About you
Experience in sales, tourism, hospitality, events, functions or a similar customer-focused role
Confidence discussing customer requirements and guiding enquiries toward a booking decision
Strong written and verbal communication skills
Excellent organisation and the ability to manage multiple enquiries and deadlines
Experience preparing quotations, proposals, event schedules or customer documentation
Strong attention to detail, particularly with dates, pricing, inclusions and booking conditions
Competence using Microsoft Office, Canva, customer databases, shared calendars and file-management systems
A cooperative approach and the ability to work effectively with operational departments
The judgement to manage routine matters independently and elevate non-standard requests appropriately
About us
Moonshadow-TQC Cruises is a leading operator of dolphin and whale watching cruises, island tours, sightseeing experiences, and private charters-including weddings and unique events, in the stunning Port Stephens region. Renowned for delivering outstanding customer service and maintaining a strong commitment to environmental sustainability, we are an award-winning leader in the local tourism industry. As we continue to grow and evolve, we invite you to join our dynamic team and contribute to our ongoing growth.
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