Posted a month ago
Description
AIG in London seeks a Senior Customer Relations Officer to lead investigations of complex complaints, including high‑risk, executive, and FOS‑referred cases across the UK. The role emphasizes fair outcomes, evidence-based conclusions and timely remediation.
You will work to ensure compliance with FCA DISP, Consumer Duty and data protection, while engaging with stakeholders to implement practical solutions in a primarily office‑based setting.
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