Posted a month ago
Description
Sydney, Permanent Part-Time \ Clinic-based - Monday, Tuesday & Wednesday
At IVFAustralia, we help individuals and couples on their journey to parenthood through compassionate, personalised fertility care. As part of the New Patient Enquiry Team, you'll play a vital role as the first point of contact for prospective patients, providing support, information, and guidance as they take their first steps with us.
This permanent part-time role is ideal for someone who enjoys helping people, building relationships, and delivering exceptional customer experiences.
About the Role
As a New Patient Care Consultant, you will manage enquiries from prospective patients across IVFAustralia and The Fertility Centre NSW, helping them access the care they need and coordinating their initial consultations with our fertility specialists.
Success in this role comes from combining empathy and excellent customer service skills with a proactive approach to converting enquiries into appointments.
Key Responsibilities
Respond to inbound phone and online enquiries from prospective patients
Follow up enquiries through outbound calls to support patient conversion
Provide accurate information about IVF Australia and The Fertility Centre services
Schedule new patient consultations with fertility specialists
Maintain and manage patient enquiry records in Salesforce CRM
Prioritise and track new patient opportunities effectively
Collaborate with specialist clinics and internal stakeholders
Contribute to ongoing process and service improvements
About You
To succeed in this role, you'll bring:
Experience in customer service, contact centre, sales support or a similar environment
A genuine ability to demonstrate empathy, compassion and professionalism
Strong communication and relationship-building skills
Excellent organisational and administrative capabilities
Confidence using computer systems, with CRM experience (Salesforce preferred)
The ability to work independently while contributing positively to a team
Strong attention to detail and prioritisation skills
A growth mindset and willingness to learn from feedback
About Us
IVFAustralia and the Fertility Centre are part of Virtus Health, a leading provider of fertility services across the Southern Hemisphere. Every day, our specialists, nurses, scientists, counsellors and support teams work together to provide world-class fertility care in a compassionate and supportive environment.
Our people are united by a commitment to outstanding patient care, clinical excellence, innovation and collaboration.
Our Commitment to Inclusion
At Virtus, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued and empowered to thrive. We welcome applications from people of all backgrounds, cultures, identities, ages and experiences.
Ready to Make a Difference?
If you are passionate about helping people through one of life's most important journeys and want to be part of a supportive and purpose-driven team, we'd love to hear from you.
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