Posted a month ago
Description
We're looking for a reliable, physically fit team member with strong knowledge of Melbourne and Victoria to work across our warehouse and delivery operations. You'll pick, pack and prepare heavy and bulky orders, deliver them in our company vehicle, and go the extra mile to make sure every customer is delighted. That includes placing items where the customer wants them, not just leaving them at the door. You'll also help keep the warehouse safe, tidy, and organised.
Our customers expect a premium service, and that means we don't just drop and go. If you take pride in your work and love getting it right, we'd love to hear from you.
At the start, we are expecting to offer 1-2 days per week, with the hope of offering more hours as demand grows.
Key Responsibilities
Picking and packing
Pick orders accurately from stock using pick lists or a scanning system
Pack, wrap, and secure heavy or bulky items so they arrive undamaged
Label orders and prepare them for dispatch
Check items against orders for accuracy and quantity, and report discrepancies or damage
Deliveries
Load and unload the company vehicle safely, using correct lifting techniques and equipment
Plan efficient delivery runs across Melbourne and regional Victoria, using your local knowledge to choose the best routes and avoid delays
Deliver on time and handle bulky items with care on arrival
Provide a full-service delivery: carry items inside and place them in the room or location the customer wants (e.g. garage, kitchen, upstairs room), and remove packaging where requested
Protect customers' property by taking care with floors, walls, doorways and gardens
Confirm with the customer that the item is in the right place and that they're happy before leaving
Obtain proof of delivery or signatures and record deliveries accurately
Report any damage, access issues or customer concerns to the team promptly
Carry out daily vehicle checks and report faults, damage or incidents
Warehouse duties
Receive incoming stock, check it against paperwork and put it away in the correct location
Assist with stocktakes and cycle counts
Keep floors, aisles, loading areas and workstations clean, clear and hazard-free
Operate manual handling equipment (pallet jacks, trolleys, hand trucks) and, if required, a forklift
Follow all workplace health and safety policies and procedures
Selection Criteria
Current, full Australian car driver's licence with a clean driving record
Strong knowledge of Melbourne and Victoria, including suburbs, major roads, tolls and typical traffic patterns
Excellent attention to detail, especially when checking orders, packing items and confirming deliveries
A genuine customer-service mindset and a willingness to take extra steps to leave customers satisfied
Ability to interact courteously and professionally with customers at their workplaces
Ability to safely and repeatedly lift, carry and move heavy or bulky items up to 25 kg individually, with team lifts or equipment for heavier loads
Ability to work reliably and accurately with minimal supervision
Good time management and basic literacy and numeracy for reading orders and recording deliveries
Right to work in Australia
WWCC (as we deliver to schools), and Police Check
Previous warehouse, logistics or courier experience
Confident use of GPS and navigation apps, with the initiative to plan around road closures and peak-hour traffic
Forklift licence (LF)
Familiarity with inventory or scanning systems
Physical Requirements
This is a physically demanding role. You'll be on your feet or driving for long periods and regularly lifting, carrying, bending and climbing in and out of a vehicle, including moving heavy or bulky items in and out of customers' premises. Work may be in varying conditions (heat, cold, wet weather).You need to be willing and able to cope with the physical demands of this position.
Working Conditions
Casual engagement with no guaranteed hours, with a casual loading paid in lieu of leave entitlements
Shifts assigned based on business needs, with 48 hours’ notice where possible
Uniform provided
Vehicle provided, and tolls, fuel costs etc. covered by company.
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