Posted a month ago
Description
The Great Southern Hotel Sydney (GSH-Sydney) is a busy heritage-listed hotel located in the heart of Sydney’s vibrant entertainment district, offering 176 rooms, and maintaining an occupancy rate of 99%. The hotel is within walking distance of the CBD, Central Station, Chinatown, Darling Harbour, and Sydney Convention & Exhibition Centres. The Great Southern Hotel is currently seeking a well-presented individual to join our Front Office team in the Casual position of Guest Service Agent.
About the role:
As our NA, your responsibilities will include:
- Check-in and Check-out of guests.
- Auditing all daily hotel transactions and daily shift reports.
- Competently taking and processing reservations.
- Ensuring professionalism and accuracy with information and billing during arrival and departure.
- Taking responsibility to ensure all required tasks are completed accurately and within given time frames.
- Dealing with any guest complaints in a professional manner.
- Conducting site and safety walks around the hotel.
About you:
The successful candidate must have:
- Excellent communication and interpersonal skills
- A commitment to outstanding customer service
- The availability to work on a rotating roster
- Excellent grooming and presentation skills
- A warm and friendly personality
- Confidence to problem solve without supervision.
- The ability to work under pressure with excellent attention to detail
- Ability to work independently & within a team environment
- Previous experience in a similar role is an advantage
- First Aid and RSA Certificate (optional)
- Knowledge of Oracle/Micros - Opera PMS Systems would be considered as an advantage
- Must be available to work AM, PM and NA shifts on a flexible rotating roster (inclusive of Public Holidays).
- Computer literacy in Microsoft Office 365
Benefits:
- Supportive team environment
- Receive ongoing training and development of skills
- Five-minute walk from Central Train Station
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