Posted a month ago
Description
$100,000 per year + Car Allowance + Comms
Join a fast-growing cleaning and facilities services business and take the lead in delivering exceptional service to major national clients.
Our Facilities services business is seeking an experienced and proactive Account Manager to oversee the performance, quality, and client relationships for multiple key accounts. This role is critical in ensuring our service delivery remains best-in-class across multiple sites.
About the Role
As an Account Manager, you will be responsible for managing day-to-day operations across your designated client portfolio, ensuring high standards of cleaning, compliance, and customer satisfaction. You will work closely with site other managers, supervisors, cleaners, contractors, and senior management to deliver seamless service.
This is a hands-on role suited to someone who thrives in a fast-paced environment and enjoys building strong relationships with clients and frontline staff.
Key Responsibilities
Oversee the delivery of cleaning services across major accounts
Conduct regular site inspections and quality assurance checks
Manage and support cleaning teams
Maintain strong relationships with client stakeholders, acting as the primary point of contact
Respond promptly to issues, complaints, and service requests
Manage rostering, timesheets, and resource allocation
Ensure compliance with safety, quality, and company standards
Identify opportunities for service improvement and contract growth
Prepare reports for management and clients as required
About You
We're looking for someone who is:
Experienced in cleaning, facilities services, or a service-delivery environment
Minimum 3-5 years of experience in cleaning, facilities services, or a service-delivery environment is required
Confident managing staff and contractors
Highly organised with strong attention to detail
Comfortable working independently and making decisions
A strong communicator who builds trust with clients
Tech-savvy and a fast learner
Holding a valid driver license and able to travel between sites
Australian work rights are required for this position
Why Join us?
Growing business with strong values and a supportive leadership team
Opportunity to take ownership of a major national account
Great team culture with ongoing professional development
Competitive salary + car allowance + comms
Stability and long-term career opportunities across our expanding operations
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as an account manager?
- Do you have a current Australian driver's licence?
- Which of the following Microsoft Office products are you experienced with?
- How much notice are you required to give your current employer?
- Do you own or have regular access to a car?
Contract Manager – Cleaning & Facility Services
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