Posted a month ago
Description
IMMEDIATE START – Full time Medical Receptionist role + opportunities to grow your skills and knowledge.
Are you a friendly, motivated professional with a passion for patient care and a background in medical reception? We'd love to hear from you!
Northpoint Eye Care is a well established specialist medical practice located in North Lakes, and we have an exciting opportunity for an experienced Medical Receptionist to join our warm, supportive team on a full-time basis.
This is your chance to work in a fast paced, rewarding environment where your contribution truly makes a difference. You'll play a key role at the front desk, providing exceptional service to our patients and supporting our doctors and clinical team with a variety of administrative tasks.
What we're looking for:
We're seeking someone with previous specialist or medical reception experience, ideally in a senior role, who brings a caring and professional approach to every interaction. This role would also require a commitment to be upskilled in surgical bookings. You are confident working in a busy, fast-paced medical environment, able to multitask and keep things running smoothly while maintaining a high standard of patient care.
If you're a great communicator, highly organised, detail oriented, and enjoy working in a supportive, team-focused environment helping others, we'd love to meet you. We're looking for someone who enjoys a collaborative approach to find better ways of doing things, sharing ideas, and making a positive difference.
What's on offer:
- Weekday shifts (Monday to Friday only – no weekends!)
- Immediate start with full training provided
- Uniforms supplied after the probation period
- Opportunities to expand your skills, including clinical support training
- Ongoing learning and professional development – initially surgical bookings
Key responsibilities:
- Welcoming and checking in patients
- Answering phone and email enquiries warmly and efficiently
- Booking appointments and managing schedules
- Processing referrals and incoming correspondence
- Handling billing and Medicare rebates
- Supporting the smooth running of daily clinics
- Preparing and distributing specialist correspondence
- Providing general admin support as needed
- Managing reception operations including EFTPOS terminals, stationery ordering, and troubleshooting basic IT issues.
- Surgical bookings support (training provided)
We're looking for someone who has:
- Minimum of 2 years experience in a specialist (preferably ophthalmology) or medical specialist reception role.
- Previous experience in a senior reception role with confidence in managing a busy front desk and supporting the day to day running of the practice.
- Flexibility with start and finish times
- Familiarity with Health Track, Best Practice VIP software (or similar)
- Solid computer and typing skills
- A warm, helpful, and professional demeanour
- Excellent communication, time management and organisation skills
- Experience preparing surgical quotes, coordinating surgery bookings (highly desired)
- A willingness to learn surgery bookings and assist with basic clinical testing (training provided)
- A team player mindset and a can do attitude
Applications close 8th November 2026; however, interviews will be conducted throughout the recruitment process. Only shortlisted applicants will be contacted.
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