Posted a month ago
Description
Our prestigious client is looking for 3rd Line Support Analyst to join an existing delivery team doing project work for a single end-customer, as well as providing proactive and reactive support of the estate.
Start Date: November 2026
Duration: 60 days
Pay Rate: Competitive (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: Competitive (includes rolled up holiday)
IR35 Status: Inside
Location: Nottingham, Milton Keynes or Hatfield / Hybrid
NOTE: Active SC Clearance is highly desirable.
Responsibilities:
Technical 80%-
- Call and incident Management.
- Respond to service calls and resolve incidents to ensure SLA targets are achieved.
- Increase the First Time Fix rate.
- Adhere to escalation procedures.
- Assist with technical escalations for other team members.
- Monitor call queue and follow up with specialist support teams for resolution.
- Adhere to customer’s Security Policies.
Administration 20%
- Participate in team and sector meetings.
- Utilise the relevant ITSM tool suite to monitor progress of all incidents.
- Ensure accurate completion of all incident records and associated paperwork.
- Monitor and update the call management system as required.
- Assist with SLA reporting.
Skills/Experience:
- 5+ years’ experience managing, maintaining, configuring and troubleshooting large scale hybrid environments.
- 3+ years’ experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V.
- Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role.
- Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services.
- Familiarity of PowerShell to accomplish tasks and provide reporting.
- In depth experience in a 3rd Line Support capacity, with demonstrable experience of resolving incidents in complex environments.
- Good understanding of supporting server infrastructure within a hybrid ( multi-platform ) environment.
- Management of Microsoft Windows Server within a hybrid environment.
- Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation.
- Active Directory deployment/configuration/troubleshooting skills, including Group Policy.
- Entra ID authentication service and access control including conditional access policies / enterprise application deployment.
- Supporting Microsoft Windows Networking Services such as DNS/DHCP.
- Managing Anti-Virus services and reporting.
- Able to communicate clearly with peers as well as management.
- Self-driven and resourceful to achieve goals independently as well as work well in groups.
- Flexibility to adjust to changing requirements, schedules and priorities.
- The ability to socialize ideas, make recommendations and gather team consensus to move forward.
- Excellent communication, writing, meeting facilitation skills.
- Accurate and logical problem-solving skills.
- Ability and desire to excel in a team environment.
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