Medical Receptionist

Are you an energetic and compassionateMedical Receptionistready to make a real difference in the lives of patients?

Join a high-performing team known for its warmth, expertise, and exceptional care - and enjoy a workplace that truly recognises and rewards your contribution.

Central Queensland Radiology (CQR)is part of theIntegral Diagnostics (IDX Group)- one of Australia and New Zealand's leading providers of quality diagnostic imaging.

With eight fully accredited practices acrossGladstone, Rockhampton, Yeppoon, and Emerald, we deliver world-class services with a strong regional heart. We also collaborate closely with ourSunshine Coast Radiologycolleagues, providing services across both private clinics and hospitals.

About the Role

We're looking for a friendly and motivatedCasual Medical Receptionistto join our welcoming front desk teams atGladstone Hospital and our private clinic at Dawson Road.

As the first point of contact, you'll play a vital role in supporting patients accessing a full range of imaging services - fromX-ray, Ultrasound , CT to MRI and Interventional Procedures

Enjoy the flexibility of a casual position with varied Monday to Friday shifts between 6:30am and 6:00pm, with no weekends, making it easier to maintain a great work-life balance.

A Day in the Life

• Greeting patients and creating a welcoming first impression


• Managing bookings, billing, and payments (Medicare, health funds, EFTPOS)


• Working closely with Medical/Surgical wards and our technical team


• Inpatient procedure and CT Injection bookings


• Coordinating with referrers and doctors for appointments and results


• Attending staff meetings and ongoing training sessions


• Maintaining compliance with workplace health & safety and company policies

About You

You'll thrive in this role if you have:

• Previous experience in healthcare reception (Medical Imaging, Dental, Allied Health or similar) - highly regarded


• A professional, approachable, and confident communication style - in person and over the phone


• Knowledge of medical terminology or practice management systems (an advantage)


• A collaborative, proactive attitude and high integrity


• A well-presented and patient-focused approach


• Excellence in customer service delivery in order to exceed patient and referrer expectations.


• Effective communication and interpersonal skills to show patients care, compassion, and empathy


• Excellent attention to detail to ensure patient confidentiality


• Excellent interpersonal skills to assist in building partnerships and fostering collaborative relationships across the business.


• Detailed analytical and problem-solving skills


• Strong attention to detail and focus on completing high quality work

Why Join Us?

• A strong culture that fosters teamwork, community, and inclusivity.


• State of the art training program dedicated to preparing you with the necessary skills and knowledge to excel in your career


• Full Uniform provided


• Staff recognition programs and awards


• Fitness Passport with over 1000+ locations nationwide


• Employee benefits such as paid paternal leave, assistance programs, discounted healthcare for you and your immediate family.


• Fantastic development opportunity to further your career with Imaging Queensland

Start your new chapter at CQR — where care begins with you.

We welcome applications from Aboriginal and Torres Strait Islander peoples with relevant skills and experience.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.