Posted a month ago
Description
You know how it can be really difficult to choose locations for business, because of the sheer complexity of the decision-making process?
Well, what GapMaps does is make it easy to make better location decisions by integrating the latest location data with key demographic, economic and population intel — and allow you to add your own data on one simple-to-use platform.
GapMaps can be found in 23 countries, with more than 450 clients using the platform to drive their location strategies, support marketing plans or understand competitors’ networks and customers. Our in-house location intelligence experts can offer additional help planning your network or supporting and training your in-house team. GapMaps takes the guesswork out of location choices and helps you make decisions with greater confidence.
CUSTOMER SUCCESS AT GAPMAPS
A unique opportunity with global impact has become available for a Customer Strategy Manager to join the Customer Strategy & Success team at GapMaps. As the Customer Strategy Manager you will manage and grow a diverse portfolio of client relationships by ensuring exceptional service delivery, strategic support and commercial retention. The role is responsible for strengthening client partnerships through proactive relationship management, insightful data-driven advisory projects and effective collaboration with internal teams to deliver successful customer outcomes.
THE ROLE
Responsibility for managing the relationship of a diverse portfolio of clients across a range of industries and markets
Ensure existing clients’ needs and requests are being met and escape issues as appropriate
Ensure effective and timely communication of client needs to key stakeholders across the business to improve the client experience.
Maintain accurate client records and activity logs in CRM/support systems
Proactively manage contract renewals by demonstrating ROI and building long-term relationships
Identify opportunities for account expansion through upselling, cross-selling, and broader adoption of solutions
Advise clients, using the latest data and insights, on their strategic and commercial decision making
Create and deliver market and network planning strategies, then support the client to achieve their strategic objectives using GapMaps Live
Onboard new clients, ensuring they are set up correctly and understand how to use the GapMaps platform effectively
Support clients in using platform features, providing guidance, best practices, and training where appropriate
Act as a point of contact for client queries, responding promptly via support portals, email, or video calls
WHAT YOU’LL LOVE ABOUT THE ROLE
Work across diverse industries and markets, including Australia, South-East Asia and the Middle East
Help clients solve strategic problems and grow their networks with confidence
Work with the latest in data and location intelligence to drive fresh insights
Join a smart, passionate team that thrives on achieving outcomes together
YOU WILL HAVE
5+ years of experience in a relevant network strategy, consulting, market research, commercial analytics, customer success or account management role
Bachelor’s or Master’s degree in Commerce, Business, Geographic Information Systems (GIS) or a related field
Intermediate or Advanced Excel and data modelling skills
Strong analytical, mathematical, and critical thinking skills
Clear communicator with strong presentation and report-writing skills
A proactive mindset with a passion for solving complex problems and delivering client value
Experience with Python is desired, but not required
YOU ARE AN EXCEPTIONAL CANDIDATE FOR THIS ROLE IF YOU
Are motivated and use a proactive approach to understand clients’ needs
Have impeccable relationship building skills and experience working with high-touch individuals
Communicate confidently and effectively, both written and verbally, with internal and external stakeholders, and at all levels
Are passionate about learning and enjoy a fast-paced environment where one day is never the same!
Can demonstrate autonomous problem-solving skills and the ability to multi-task and not be one-dimensional
Work collaboratively, have a flexible attitude and thrive in working independently
Love using data to tell compelling, insightful stories that guide customers to actionable outcomes
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