Posted 4 hours ago
Description
Whitsunday Ocean Services – Airlie Beach QLD
Are you an excellent communicator with a passion for customer service? Are you organised, proactive and confident working independently? If so, we'd love to hear from you!
Whitsunday Ocean Services has an exciting opportunity for a Service Administrator to join our friendly team on a permanent, full-time basis.
As our Service Administrator, you'll play an important role in the day-to-day operations of our busy marine and aviation safety service centre. From assisting customers and coordinating service jobs to managing purchasing and maintaining accurate records, this is a varied position where no two days are quite the same.
We're looking for someone who takes initiative, has excellent attention to detail and enjoys being part of a small, hardworking team.
Please note: This is a permanent position and is not suitable for applicants seeking short-term employment to complete the 88-day specified work requirement for a Working Holiday visa.
Key Responsibilities
Respond to customer enquiries via phone, email and in person, providing friendly and professional customer service
Record and process customer orders, service bookings and job documentation
Prepare quotations, invoices and other customer correspondence
Coordinate service jobs and liaise with technicians to ensure work is completed efficiently
Prepare and issue service certificates, ensuring customer records and databases are maintained accurately
Manage purchasing requirements, including ordering stock, parts and supplies from local and international suppliers
Liaise with suppliers regarding pricing, availability and deliveries
Monitor stock levels and assist with stock control and stocktakes
Maintain accurate customer information and service records to assist with future servicing requirements
Assist with general administration and other day-to-day business operations
What We Offer
Permanent, full-time employment
Monday to Friday working hours
A friendly and supportive small-team environment
A varied and interesting role within the marine industry
On-the-job training and opportunities to develop new skills
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