Commercial Manager

Commercial Manager

Location: UK - Hatfield | Job-ID: 219560 | Contract type: Standard | Business Unit: Others

Life on the team

The purpose of this role is to maintain and improve customer contribution in‑life across complex GTS customer contracts.

• Provide high level expertise within specialist area to peer group, customers and direct reports where appropriate.


• Responsible for managing P & L to maintain margins in line with customer agreements, creating value add activities to increase contribution where possible.


• Manage and implement projects relevant to specialist area to maximise contribution and minimise costs.


• Acts as a point of escalation on complex technology sourcing issues and provides appropriate support to relevant GTS areas.


• Liaise with colleagues and stakeholders to ensure adoption of best practice and continual improvement in delivery of high service levels to the business.


• Establish productive relationships and networks at Senior Management level to build and maintain internal and external relationships.


• Maintain confidentiality in all business‑related matters.

What you’ll do

• Demonstrate a creative and analytical approach to problem solving.


• Develop effective relationships through influencing and advising.


• Source feedback from managers, peers and customers to demonstrate ongoing credibility.


• Contribute to business strategy to help grow and develop the business in line with GTS targets.


• Achievement of high customer satisfaction levels.


• Effective cascade and delivery of team objectives.


• Have good appreciation of contractual or commercial terms and conditions and can negotiate on them for Computacenter for specific customers.


• Have strong working relationships with Purchasing and Partner Management to work through complex commercial negotiations.


• Can build strong relationships with named suppliers.


• Can produce and analyse appropriate Group statistics/KPI’s/SLA’s and customer reporting where required.


• Can suggest and implement process improvements.


• Can work across multiple geographies to support Group wide process.

Performance indicators

• Ensure department meets SLA, KPI and contribution targets.


• Support key customer contracts to maintain and improve contribution.


• Understand and adhere to GTS policies and procedures.


• Demonstrate strong data analytical skills using Excel and Computacenter systems.

What you’ll need

• Willingness to learn and become the subject matter expert in Technology Sourcing and how it operates.


• Strong mathematical, analytical and Excel skills along with the ability to work accurately under pressure.


• Proactive communicator with excellent interpersonal skills.


• At least 3 years’ experience in a similar position.


• Commercially astute experience or comparable qualification.


• Sound knowledge of MS‑Office.


• Experience in the management of supplier contracts.


• Ability to analyse supplier financial statements for detailed insights.


• Advanced understanding of tools to track, measure and forecast impacts of savings and demonstrate TS value.


• Able to create valuable performance metrics and processes to capture data.


• Fully qualified in a relevant professional qualification.


• Advanced academic background, preferably to a good degree level or equivalent.


• Proven track record of work experience in a challenging commercial environment.


• Good working knowledge of relevant functional systems.


• Experience in dealing with and influencing multi‑tier management.


• Experience of developing best practice policies and procedures for functional areas.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme.