Operations Manager

Were hiring for a driven and experienced Operations Manager to join a high-growth, independently owned commercial insurance brokerage in Harrogate.

This business is going through a major growth phase scaling from 30 to 60+ employees within the next 1218 months and needs a confident operational leader to drive structure, performance, and delivery as they grow.

You’ll be a key member of the leadership team, working directly with directors and department heads to build out the next phase of operational excellence. If youre used to running a brokerage and thrive in fast-paced, ambitious environments this role will give you the autonomy, scope, and influence youre looking for.

This is not a back-office management role its strategic, people-focused, and pivotal to the business.

Key Responsibilities

Lead and develop operational functions across broking, client servicing, compliance, and support

Drive continuous improvement across processes, systems, and service delivery

Work closely with leadership to execute business strategy and scale operations sustainably

Lead change management projects as the company grows people, systems, and workflow

Monitor and improve compliance, FCA standards, audit readiness, and internal QA

Support performance frameworks, training, and development across teams

Champion a high-performance, team-first culture that supports growth and retention

Ensure systems, data, and reporting infrastructure evolve with the business

What We’re Looking For

5+ years of experience in an operational leadership role within an insurance brokerage

Commercial insurance knowledge with a solid grasp of broking workflows and service expectations

Strong understanding of FCA compliance, reporting, and audit requirements

Experience leading operational change in a growing or evolving business

A natural people leader strong coaching, communication, and influence skills

Confident navigating between day-to-day delivery and long-term strategic planning

Calm under pressure, highly organised, and solutions-focused

Why This Role?

Join a serious, forward-thinking brokerage with a strong market reputation and a clear plan for growth

Direct input into strategic decisions and operational direction

Work with an ambitious, supportive leadership team that values people and performance

Hybrid working, a dynamic environment, and room to grow as the business expands

My client is a top-quartile payer packages here reflect the level of responsibility and impact

Next Steps

If youre an experienced insurance operations leader looking for a role where you can build, lead, and influence at scale this opportunity will give you the platform to do just that.

Interested in hearing more? Lets arrange a confidential chat.