Product Manager

Title: Product Manager – Field Service / Facilities Management

Department: Product

Reports to: Head of Product

UK based role — hybrid working. Please note: visa sponsorship is not available for this position.

The Role

We’re hiring a Product Manager who deeply understands Facility Management, Construction, or Field Service workflows and can translate real-world operations into clear product direction and intuitive user experiences.

This is a discovery‑led, UX‑focused role. You’ll shape how engineers, planners, supervisors, and contract managers use Joblogic every day — across web and mobile.

You’ll work closely with UX, Engineering, and Product Leadership to turn complex operational workflows into simple, scalable, and commercially valuable product solutions.

What You’ll Work On

• Reactive job workflows


• Scheduling & dispatch


• Field engineer mobile journeys


• Data, reporting & insights


• Vertical‑specific FM workflows

What You’ll Do

• Run deep workflow discovery with FM customers across roles (helpdesk, dispatch, engineers, supervisors, contract managers).


• Map real operational journeys from job creation through to invoicing and compliance.


• Identify friction, inefficiencies, and user pain points.


• Build strong problem statements backed by real evidence.


• Conduct customer calls, field visits, and usage observation.

2. Shape Product Strategy & Roadmap Inputs

• Translate discovery into clear themes, opportunities, and roadmap ideas.


• Prioritise work based on value, impact, and feasibility.


• Partner with senior product leaders on scope and sequencing.


• Clearly communicate intent to engineering, UX, and commercial teams.

3. Work Closely With UX

• Collaborate tightly with UX to design simple, human‑centred workflows.


• Test prototypes with customers before build.
  
• Maintain consistency across mobile and web experiences.

4. Write Clear Product Requirements

• Produce structured problem statements and solution briefs.


• Define workflow logic, edge cases, rules, and data interactions.


• Provide unambiguous requirements engineering can build from.


• Support BAs in breaking complex workflows into build‑ready detail.

5. Support Delivery (Without Project Managing)

• Review builds to ensure workflow intent is met.


• Support QA with acceptance criteria and test scenarios.


• Validate features against real user needs.


• Support customer adoption of new workflows.


• Track adoption, drop‑off points, and friction.


• Use product data to refine workflows and outcomes.


• Iterate based on feedback and operational metrics.


• Ensure features deliver measurable value for office teams and engineers.

What You Bring

Must‑Have (Non‑Negotiable)

• Experience in Facility Management, Construction Tech, or Field Service Management products.


• Strong understanding of FM workflows, including:


• Reactive & planned maintenance


• SLAs & compliance


• Ability to turn messy real‑world workflows into structured product logic.


• Confidence working directly with customers, engineers, and operations teams.

Product Skills

• 3+ years’ experience as a Product Manager in B2B SaaS.


• Strong discovery and problem‑solving skills.


• Excellent workflow mapping and systems thinking.


• Comfortable working closely with UX and Engineering.


• Clear, structured written communication (PRDs, specs, briefs).


• Able to manage multiple stakeholders effectively.

Nice to Have

• Experience with CAFM, CMMS, or FSM platforms.


• Exposure to scheduling or optimisation problems.


• Familiarity with API‑driven integrations.


• Understanding of operational analytics and reporting.


• Experience designing or shaping mobile app workflows.

Why This Role Matters

Joblogic is evolving from a traditional FSM tool into a workflow‑intelligent, vertical‑focused platform.

This role ensures we build products that:

• Reflect real FM operations


• Reduce manual work and training time


• Simplify life for engineers and planners


• Deliver real operational value

Your work will directly shape how thousands of engineers, planners, subcontractors, and service teams experience Joblogic every day.