ServiceNow ITOM Architect

We are seeking an experienced ServiceNow ITOM Event Management Architect to design, implement, and optimize ServiceNow SaaS-based ITOM Event Management solutions.

The ideal candidate will act as a technical SME and thought leader, translating business requirements into scalable, high-availability enterprise solutions while ensuring best practices across architecture, governance, and integrations.

Key Responsibilities

• Lead the architecture, configuration, and deployment of ServiceNow ITOM Event Management.


• Integrate ServiceNow with monitoring tools such as:


• Splunk


• AppDynamics


• Using SNMP traps, REST/SOAP APIs, webhooks, and MID Server.


• Develop and maintain:


• Alert correlation


• Deduplication and suppression logic


• Design and optimize:


• Impact maps


• Ensure CMDB integrity and alignment with CSDM standards.


• Manage Discovery scheduling (including cloud Discovery) and assess network impact.


• Provide technical leadership across multi-tier, multi-tenant implementations.


• Translate functional and technical requirements into:


• Technical specifications


• Troubleshoot production and test issues, perform root cause analysis, and implement resolutions.


• Collaborate with executives, SMEs, and business stakeholders on solution assessments and roadmap planning.


• Provide post-implementation support and continuously optimize event management processes.

Mandatory Skills

• Strong hands-on experience implementing ServiceNow SaaS solutions, specifically ITOM/Event Management.


• Alert correlation


• Deduplication and suppression


• Strong integration experience using:


• SNMP traps


• REST/SOAP APIs


• MID Server


• Webhooks


• Deep expertise in:


• CMDB


• CSDM framework


• Horizontal Discovery


• Cloud Discovery (AWS, Azure, GCP)


• Experience in Service Mapping and pattern debugging.


• Strong understanding of ITIL/ITSM processes: