Posted 14 days ago
Description
Rental Service Officer / Vehicle Service Agent
Apply locations Melbourne
Time type: Full time
Posted on: Posted Yesterday
Job requisition ID: JR102830
Job Description
Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!
We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our South Melbourne team on a full-time basis!
Why join Europcar?
- A competitive hourly rate + shift loadings + generous, uncapped incentive scheme
- Opportunity to maximise your income based on your exceptional performance with our incentive program
- Ongoing training and development
- Access to same-day pay via our financial wellbeing provider
- Employee Referral Program - earn $$ when you successfully refer a candidate
- Company uniform provided
- Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more!
- Access to an international brand with opportunities to work nationally and globally
- Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness
- Great culture, working with an energetic, supportive and high performing team
Some of the key responsibilities include:
- Greet customers and assist them in renting vehicles based on their preferences and needs
- Process rental agreements accurately and efficiently
- Address customer inquiries and concerns promptly and professionally
- Inspect vehicles before and after rental periods, noting any damages
- Achieve or exceed sales targets
- Maintain knowledge of current promotions, services, and products to assist with sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detail and clean vehicles to business quality standards
- Refuel and transport vehicles
To be considered, you should possess:
- Previous experience in sales, customer service, or retail
- Car rental experience is highly desirable
- Strong communication skills and ability to interact with customers
- Computer literacy skills required
- Ability to work efficiently in a fast-paced, high-pressure environment
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- Valid Australian driver's license with a clean driving record
- Current and ongoing Australian work rights
- A positive can-do attitude!
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases, and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com
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