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ASSISTANT OPERATIONS MANAGER RESUME EXAMPLE

Updated: Aug 4, 2024 - The Assistant Operations Manager plays a crucial role in orchestrating weekly operations meetings and ensuring administrative tasks are addressed timely. This position is pivotal in enhancing team performance through diligent oversight of daily duties and effective inter-shift communication, alongside maintaining strong client relations to ensure operational excellence. With responsibilities extending to supporting new business implementations and managing high-stake customer interactions, the role is fundamental in driving the team towards achieving set goals and operational efficiencies.

Tips for Assistant Operations Manager Skills and Responsibilities on a Resume

1. Assistant Operations Manager Resume Format

Job Summary:

• Actively motivate, develop, coach and engage team members to drive results and create a high performing team.
• While showing genuine care in managing an environment of safety and wellbeing.
• Hold team members accountable for Key Result Areas, including achievement of financial and efficiency outcomes.
• Manages underperformance until it is resolved.
• Sets clear objectives and targets for the team, articulates clear link to the strategy to provide meaning and purpose to tasks.
• Contribute to a high performance culture through strong working relationships across a broad range of stakeholders and departments.
• Participate in Annual Performance Review process in conjunction with direct manager
• Participate in the successful recruitment of new staff, including assessment centers, interview processes and training and onboarding.
• Take responsibility for own personal development plan and professional learning goals
• Considers and applies ‘smart’ risk management practices in all activities.

Skills on Resume:

• Accountability (Soft Skills)
• Goal Setting (Soft Skills)
• Performance Review (Soft Skills)
• Recruitment (Soft Skills)
• Self-Development (Soft Skills)

3. Assistant Operations Manager Resume PDF Editor

Job Summary:

• Assist in the administration of new hire paperwork and onboarding of all store employees.
• Assist in training and development of office and shop staff.
• Assist and participate with performance appraisals, coaching and counseling in other store departments, including maintaining confidentiality through all interactions.
• Provide ongoing feedback to the Operations Manager regarding shop employee performance.
• Participate in weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings.
• Prepare and deliver monthly or periodic touch bases with office staff.
• Assist the Operations Manager with building and maintaining all store schedules and/or approve timecards.
• Assist in monitoring and maintaining overall efficiency of office and shop operations
• Shop job flow and timely delivery to customers
• Assure all shop jobs are quality checked using appropriate team members to complete task

Skills on Resume:

• Onboarding Support (Soft Skills)
• Training Assistance (Soft Skills)
• Performance Feedback (Soft Skills)
• Communication (Soft Skills)
• Scheduling Assistance (Soft Skills)
• Operational Monitoring (Soft Skills)
• Quality Assurance (Soft Skills)

4. Assistant Operations Manager Resume Template

Job Summary:

• Accurate processing of all merchandise transfers and inventory control
• Monitor and ensure all gold by transactions and processes are followed and maintained in compliance with all local, state, and federal laws and regulations
• Ensure security of all company assets including financial resources, merchandise, supplies and findings
• Monitor and maintain all issues related to the technological aspects of the store through active communication with relevant support departments to address issues
• Assist in ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility, including merchandise pricing, returns, and refunds.
• Listen for and communicate such details to the Merchandise Liaison, Store Manager and/or Operations Manager
• Assist the Operations Manager in working with the Facilities Department to address all issues of store and appearance and maintenance, including interior and exterior of the store
• Submit work orders in a timely and accurate manner
• Utilize the store calendar to coordinate and schedule necessary maintenance
• Timely and efficient follow-up with Facilities Department
• Proper inspection and sign-off upon completion of work orders
• Ensure accurate and timely ordering of all store supplies while being aware of expense control

Skills on Resume:

• Inventory Management (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Asset Security (Soft Skills)
• Customer Service (Soft Skills)
• Communication (Soft Skills)
• Facility Coordination (Soft Skills)
• Supply Management (Hard Skills)

5. Assistant Operations Manager Resume Sample

Job Summary:

• Perform independent peer review for newly priced products
• Validation of parameters/assumptions used by the pricing model
• Validate risks inherent in the product, and profitability metrics using EV methodology
• Validation of Solvency II methodology for both reserving and capital requirements
• Preparation and sign-off Independent peer reviewer’s report
• Assisting other team members in various tasks with his/her technical knowledge.
• Communicate with various stakeholders (onshore/offshore).
• Directly supervise and manage 5 supervisors, and 200 employees on 2nd shift
• Strategic involvement with leading continuous improvement initiatives using Lean Manufacturing, and similar principles
• Establish a culture of engagement and set the strategic direction for the team.

Skills on Resume:

• Analytical Expertise (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Report Writing (Hard Skills)
• Leadership (Soft Skills)
• Communication (Soft Skills)

6. Assistant Operations Manager Resume PDF Maker

Job Summary:

• Work closely with the Operations Manager to monitor and manage the ongoing efficiency and profitability of the operation
• Constantly communicate with the customer to maintain positive relationships and excellent customer service levels
• Work closely across all facets of the business and daily planning of fleet
• Develop and implement continuous improvement strategies
• Ensure KPIs are met regarding performance, profitability and other measures
• Liaise with Workshop Manager and contractors to schedule repairs and maintenance
• Implement and support driver safety programs including oversee compliance with Chain of Responsibility requirements.
• Monitor driver fatigue and ensure workloads are achievable under NHVR CoR legislation
• Initiate and drive a safe workplace including following all safety policies and regulations
• Work closely with office staff to ensure the smooth running of the transport and despatch activities.

Skills on Resume:

• Customer Relations (Soft Skills)
• Fleet Coordination (Hard Skills)
• Performance Tracking (Hard Skills)
• Workshop Oversight (Hard Skills)
• Safety Program Implementation (Hard Skills)
• Leadership (Soft Skills)

7. Assistant Operations Manager Resume Download

Job Summary:

• Contributing to the administration of data reviews and payments made under the RHI schemes
• Ensuring that checks made to data submissions are accurate and completed within agreed timescales, adhering to key performance indicators
• Updating, developing, documenting and streamlining business procedures to ensure robust and efficient processes
• Manage relationships with key internal and external stakeholders
• Identify instances of potential fraud and non-compliance and make recommendations to management
• Monitor, exceed, and maintain production standards for efficiencies, material waste and quality.
• Ensure employee productivity, facility safety, and maintenance activities
• Working in conjunction with other managers and supervisors
• Train and manage operational support staff as well as field support staff
• Deal with operations-related client issues and know when to escalate
• Oversee the operational risk and audit process and work with the operations trading team
• Review and approve funds received and disbursed
• Oversee securities received and disbursed and monitor and manage operational costs

Skills on Resume:

• Data Administration (Hard Skills)
• Accuracy Assurance (Hard Skills)
• Process Optimization (Hard Skills)
• Stakeholder Management (Soft Skills)
• Performance Monitoring (Hard Skills)
• Productivity Management (Hard Skills)

8. Assistant Operations Manager Resume Example

Job Summary:

• Responsible for all day-to-day Park service operations of the amusement park
• Responsible for safe usage of machines, tools, materials, and supplies to perform Park Services tasks
• Responsible for maintaining excellent cleaning standards before, during, and after amusement park hours by washing, sweeping, mopping, ...
• Responsible for interviewing, hiring, and training all associates in Park Services Operations Department
• Responsible for scheduling and time clock approval process of Park Services Operations Department
• Responsible for Park Services Operations Department labor budget
• Responsible for enforcing company guidelines, including safety, proper uniform attire, grooming, attention to guests, and attendance
• Responsible for opening and closing procedures of the amusement park
• Train, coach, and supervise Park Services Coordinators
• Train, coach, and supervise the performance of Park Services Associates

Skills on Resume:

• Operations Management (Hard Skills)
• Safety Oversight (Hard Skills)
• Cleaning Standards (Hard Skills)
• Recruitment & Training (Soft Skills)
• Time Management (Hard Skills)
• Budget Oversight (Hard Skills)
• Policy Enforcement (Soft Skills)
• Staff Supervision (Soft Skills)

9. Assistant Operations Manager Resume Online Editor

Job Summary:

• Establish, maintain and develop relationships with existing and new customers
• Identify and develop efficiencies and enhance operational effectiveness within the branch
• To work closely with the Department Managers to develop opportunities within customer base
• Ensure the best customer service is being delivered at all times
• Liaison with sales, procurement and operations employees at the warehouse depot
• Ensure that the warehouse is well organised and run efficiently
• Connecting with HandS team on key aspects to ensure the health and safety of staff and customers on site
• Customer focussed ideally within a fast-moving wholesale environment
• Profit orientated and cost conscious
• Good at building relationships with an ability to demonstrate enthusiasm

Skills on Resume:

• Customer Relations (Soft Skills)
• Service Excellence (Soft Skills)
• Communication (Soft Skills)
• Warehouse Management (Hard Skills)
• Health & Safety Compliance (Hard Skills)
• Customer Focus (Soft Skills)

10. Assistant Operations Manager Resume PDF Download

Job Summary:

• Supervise and control quality of daily waste removal services by external vendor
• Coordinate all Park Services supplies needs with Warehouse Manager
• Responsible for providing excellent guest services
• Responsible for providing First Aid
• Responsible for Manager on Duty functions of the amusement park
• Assist FandA Department with procurement process by defining scope of work and soliciting bids from vendors
• A confident communicator with strong interpersonal skills
• Decisive and able to make decisions efficiently and effectively
• IT literate able to understand and use data to drive results
• Managing and monitoring dashboards for Service Level Agreements to ensure proper compliance
• Driving huddles for SLA agreements and provide leadership and support to the team

Skills on Resume:

• Quality Control (Hard Skills)
• Supply Chain Coordination (Hard Skills)
• Guest Services (Soft Skills)
• First Aid Administration (Hard Skills)
• Managerial Duties (Soft Skills)
• Procurement Facilitation (Hard Skills)
• Effective Communication (Soft Skills)
• Data Analysis (Hard Skills)

11. Assistant Operations Manager Resume Guide

Job Summary:

• Plan and execute the staff and driver schedule on a daily, weekly, monthly basis
• Select, onboard, and follow up with drivers on new routes
• Meet/exceed KPIs for cost control, growth, courier and staff performance
• Assess the Operations team and provide plans to address training needs
• Maintain route detail documentation and weekend on-call management rotation
• Responsive to driver issues within 1 business day
• Responsive to customer issues per customer service rating system
• Quarterly one on one meetings with the Operations team and others
• Annual performance reviews for Operations team and others
• Counseling Operations team members and complete manager checklist daily

Skills on Resume:

• Schedule Planning (Hard Skills)
• Driver Management (Hard Skills)
• KPI Achievement (Hard Skills)
• Training Assessment (Soft Skills)
• Route Documentation Maintenance (Hard Skills)
• Timely Issue Resolution (Soft Skills)
• Performance Evaluation (Soft Skills)
• Team Counseling (Soft Skills)

12. Assistant Operations Manager Resume Format and Download

Job Summary:

• Prepare agenda for weekly Operations Meeting, and complete weekly administrative settlement items
• Ensure Operations team is completing assigned duties on checklist
• New business implementation, and route tracking
• Help manage special projects and oversee every day scheduled coverage
• Oversee shift turnover notes and provide feedback to improve inter-shift communication
• Weekly/bi-weekly conference calls with high profile customers
• Ensure that processes are being followed by the team per the customer’s terms
• Drive the team to success to meet assigned goals
• Interact with the clients daily to ensure operations are running smoothly and to make escalations
• Be able to assist the Operations Manager with operational efficiencies and team management duties
• Supporting the Team Lead’s and Operation Manager

Skills on Resume:

• Checklist Oversight (Hard Skills)
• Business Implementation (Hard Skills)
• Project Management (Hard Skills)
• Shift Communication (Soft Skills)
• Customer Interaction (Soft Skills)
• Process Monitoring (Hard Skills)
• Goal-Oriented Leadership (Soft Skills)

13. Assistant Operations Manager Resume Model and Sample

Job Summary:

• Play a key part in shaping customer service comms.
• Ensuring that customers get the best possible post-purchase experience across all delivery routes, whilst also making sure that they kept updated throughout.
• Enhance reporting/Alerting and performance of comms (both from a stability and from an open rate/functionality point of view)
• Management of templates and process in Salesforce (E-mail service provider).
• Enhance capability and automate through React and OMS data
• Management of all carrier comms templates (RM, Hermes, DPD, DHL, Yodel, Parcelforce)
• Manage improvements to existing customer comms toolset including E-mail, SMS, Webchat and Virtual Assistant.
• Be the point person within operations to support the Contact Centre for operational support
• Support the use of SMS as a mechanic to update customers from a post-purchase perspective but also for order recovery, when things haven’t gone to plan.
• Build a relationship with third-party SMS provider, so can leverage the partnership to drive more value for MandS and customers.

Skills on Resume:

• Customer Comms (Soft Skills)
• Data Analysis (Hard Skills)
• Template Management (Hard Skills)
• Partnership Building (Soft Skills)

14. Assistant Operations Manager Resume Template and Example

Job Summary:

• Assistant Manager of Operations at the Contractor Supply are responsible for all operations within a section of the facility
• Manage the warehouse, drive and outer yard, delivering financial results and developing people.
• Responsible for optimizing the utilization of assets including facilities, vehicles and operations equipment and drive operational excellence within the requirements of health and safety.
• Typical career steps are to work in process improvement, purchasing or to become a store manager.
• Support the contact centre in reducing the cost of serving customers.
• Leveraging self-help tools and reacting effectively to any change in customer behavior.
• Analyse operational data, spot trends, and implement customer enhancements and improvements based on this.
• Proactive work on customer contact peaks during events and seasonal campaigns to ensure that end to end customer experience remains frictionless and seamless..
• Work with retail product teams to ensure in-store digital customer experiences are delivered from an operational perspective.
• Own peak operational improvements and management from a customer operations perspective
• Help maintain business continuity plans, ensuring that they are robust and reviewed periodically

Skills on Resume:

• Warehouse Ops (Hard Skills)
• Financials (Hard Skills)
• Asset Use (Hard Skills)
• Safety Rules (Hard Skills)
• Process Optim. (Hard Skills)
• Data Insights (Hard Skills)
• Customer Care (Soft Skills)
• Continuity Plans (Hard Skills)

15. Assistant Operations Manager Resume Sample and PDF Download

Job Summary:

• Ability to manage and ensure smooth day-to-day Operations
• Manage customer relationship and handle customers’ inquiries, feedback and complaints
• Work closely with Sales department and manage a team of customer service officers
• Presentable, Customer Service-Oriented, Friendly and able to work in a fast-pace environment
• Require to do yoga/fitness schedule and staff roster
• Liaising with teams both internally and externally from the hub
• Prioritise workload effectively and meeting the teams KPIs
• Ensuring applications are accurately assessed against eligibility criteria within set timeframes
• Contacting relevant team and people to manage more complicated cases
• Handling applications and assessment/amendment processes
• Supporting all aspects of operations and require compile monthly reports.