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JOB TITLE: Boutique Manager, Holt Renfrew Bloor

REPORTS TO: Regional Vice President, Canada

JOB PURPOSE

The Boutique Manager is responsible for all aspects of the Boutique business including sales generation, store operations and team and client development.

TASKS AND RESPONSIBILITIES

1. Responsible for achievement of annual Boutique sales goals across all product categories.
2. Manage leadership team to develop Sales Associates to meet and exceed expectations around client development and individual sales goals.
3. Ensure that all Clients always experience outstanding service.
4. Conduct regular management touch bases to review performance, operations, and employee relations issues, and to develop overall business strategy.
5. Oversee the process of staffing and scheduling of associates and ensure compliance with payroll budgets.
6. Partner with Human Resources to oversee recruitment and hiring of Boutique Team.
7. Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget.
8. Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales.
9. Develop product knowledge in coordination with Merchandising and Training Team.
10. Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns.
11. Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests.
12. Report on product sell through and client feedback to make recommendations to the Merchandising Team.
13. Manage all operational processes in partnership with Operations including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and maximize customer service.
14. Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
15. Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
16. Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and chargebacks to Corporate Office in order to ensure accuracy of inventory.
17. Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
18. Problem solve and develop strategies that support the Boutique's service, efficiency, and productivity.

REQUIREMENTS

At least 5 Years of luxury boutique management experience.
Strong understanding of the Luxury Fashion Industry and Luxury Clientele.
Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results.
Effectively delegate tasks and follow-up with Assistant Boutique Managers.
Adjust priorities and manage time wisely in a fast-paced environment.
Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees.
Strong interpersonal, communication, organization and follow-through skills.
Work a full-time schedule including nights, weekends, and holidays.
Travel as needed.
Operate all equipment necessary to perform the job.
Ability to understand and apply all company policies and procedures.