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Customer Service Representative Selkirk Sport Job Summary
A successful customer service representative (or CSR) will act as a liaison between customers and the company, provide product/services information, place customer orders, and resolve any emerging problems/complaints that our customers face. This must be done in an accurate, efficient, and professional manner. The best CSRs are genuinely excited to help customers. Key traits are patience, empathy, and strong communication skills. The ability to communicate clearly and effectively is paramount. Problem solving must come naturally as you handle unique scenarios and apply company policies and procedures. Your goal is to exceed customer expectations and grow the customer’s positive feelings towards our brand. An extraordinary CSR is able to think on their feet and adapt to change effectively & with calm. You must be comfortable with a dynamic environment that constantly has new problems you must solve. You should be able to apply documentation effectively to ambiguous situations while also being able to know when to suggest and create new processes.
There is a potential to utilize your interest or technical knowledge in working on low-code applications for the department. This might be an area of growth and opportunity as one of our "citizen developers".
Responsibilities
Go the extra mile to delight customers
Respond promptly to all customer inquiries with an empathetic and professional attitude
Know company products, policies, procedures, & systems thoroughly so that you can answer all questions and resolve any issues
Place orders for customers and provide additional information to customers about orders (e.g. tracking #s)
Acknowledge and de-escalate customer complaints, provide appropriate solutions and alternatives efficiently
Provide accurate, valid, and complete information by using the right methods/tools
Increase customer satisfaction scores
Meet personal/team ticket and productivity goals
Handle a large amount of incoming phone calls and tickets in a professional and expedited manner
Act as the customer advocate while protecting the company’s brand image
Be knowledgeable & resourceful at finding answers, and never gives the “I don’t know” answerd
Keep management informed on new issues, challenges, and customer complaints that need to be addressed
Follow and apply company guidelines, procedures, and policies to varying and new situations
Keep customer service documentation up to date
Work effectively and efficiently with other departments such as accounting and shipping
Improve customer service processes and create new documentation
Qualifications
Proven customer support experience and track record of over-achieving productivity goals
Tech Savvy and skilled in working with computers and a variety of computer applications especially ticketing systems
Customer orientation and ability to adapt/respond to different customer personalities
Extremely strong written and verbal communication skills as well as strong active listening skills
Competent typist (50+ words per minute)
Be exceptional at handling change with poise and professionalism
Ability to stay calm under pressure
Ability to multitask, prioritize, and manage time effectively
Ability to apply policies, procedures, company, and product knowledge to a variety of new situations
Efficient and accurate with data entry
High level of integrity and trustworthiness
Well organized
Has both the company's and the customer's best interests at heart
Strong reading comprehension skills to understand company policies and procedures
Exceptional accuracy and attention to detail
Excellent verbal reasoning and critical thinking skills
Job Details
Starting Pay: $22 per hour
Full-Time
Schedule: Monday- Thursday 7:30am-5pm, Friday 8am-12pm
Posted 36 minutes ago RN - Specialty II - Operating Room - FT - Days - $20k Sign on - MHW. Memorial Healthcare System Complexity of Work: Requires critical thinking skills, effective communications skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.Required Work Experience: One (1) year of nursing experience required.Other Information: ** Department specific credentials - See below- ONCC Chemotherapy and Biotherapy Provider Certificate Required for those RNs administering chemotherapy. APHON Chemotherapy and Biotherapy Provider card required within 12 months of hire for those RNs administering chemotherapy for oncologic indication within the pediatric setting. Advanced Cardiac Life Support (ACLS) required for ICU, ED, PACU, Endo, Tele, OB, MHN Pre-Op and Specialty Procedural areas. PALS required for Pediatric areas with the exception of NICU.- if RN is coming from a non-pediatric background, they have 30 days from date of hire to obtain PALS. NRP certification required for NICU – if RN is coming from a non NICU background, they have 30 days from date of hire to obtain NRP. Certification in Fetal Monitoring through National Credential Center or through AWOHNN (Intermediate or Advanced) for L&D RNs must be completed prior to completion of job orientation. RN Fellowship Program requires one (1) year of RN independent practice not inclusive of nurse orientation. RN Fellowship specialties require ACLS and BLS Certifications. Newly licensed RNs have six (6) months to obtain ACLS and, or PALS. Note: For added clarification, see Mandatory Education Requirements Grid. Posted 40 minutes ago Behaviour Support Practitioner. National 360 National 360 has the exciting opportunity for entry level to senior level Behaviour Support Practitioners to join us!About the RoleWith a strong team of qualified PBS Leaders, you will work in an environment which fosters the advancement of clinical skills through a robust clinical support structure.As a Positive Behavior Support Practitioner, you will be providing a combination of community, clinic, and telehealth-based services to NDIS participants of all ages and supported by a Multi-Disciplinary Team.With our office located on the Gold Coast, you will also have the flexibility to work within the community, in-home, and clinic settings.The overall aim of the Behaviour Support Practitioner role is to improve a person’s quality of life and that of the people around them. Some of the responsibilities include:Building relationships with the participant and key stakeholders.Conducting Functional Behaviour Assessments (FBA).Developing and implementing Behaviour Support Plans that can include function-based strategies.Providing training and education to stakeholders.Reviewing and reducing restrictive practices in accordance with the NDIS Quality and Safeguards Commission guidelines.Regular data collection and monitoring progress.About YouWe believe that talented clinicians are developed and nurtured, not just found through an exhaustive list of requirements. However, there are a few requirements for our PBS practitioners:Experience working with the NDIS and being endorsed against the PBS Capability Framework (evidence of a letter of suitability from the NDIS Commission is also required).Minimum 1 year of experience as a Behaviour Support Practitioner (including demonstrated experience of conducting FBAs, writing and implementing Behaviour Support Plans, and working with Restrictive Practices).A relevant Bachelor's Degree (e.g., Psychology, Social Work, Occupational Therapy, Speech Pathology, Counselling, Social, Disability, Teaching or Social Sciences).A learning mindset and commitment to continuous development.Experience supervising or coaching others or willingness to develop clinical leadership skills.NDISWC / WWCC (or willingness to apply).Current Australian driver’s license and able to travel with your own vehicle.About UsNational 360 provides high-quality Allied Health services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. At National 360, we facilitate a collaborative workplace environment, and we understand that transparency and honesty are core to building a trusting partnership between team members and leaders. When you join National 360, we want to ensure that the information provided to you accurately aligns with workplace practices.About Our Benefits360 Champions and 360 YOU are our reward & recognition and benefits programs, designed to celebrate the achievements of our dedicated and talented team, as well as deliver programs that support holistic wellbeing. When you join National 360, you will have access to:Flexible working practices, including adjusted working hours, working from home or from any of our office locations, and complete autonomy over your schedule.5 weeks of annual leave through our Purchase Leave Scheme.Generous paid parental leave entitlements.Access to fitness passport through National 360.Access expert counselling & well-being services through our Employee Assistance Program provided by Sonder.Exclusive perks & discounts from a range of retailers.Financial incentives for the demonstration of our company values.Novated leasing and salary sacrificing.Rewards to acknowledge tenure & effort, including performance bonuses and company-sponsored holidays.The opportunity to relocate almost anywhere in Australia.Pet-friendly offices where your four-legged friend is welcome.Discounted health insurance premiums and full excess coverage through N360's Corporate Plan with HCF.Industry-leading support by providing every therapist with $1,500 each year to participate in external development opportunities as well as paid study leave.Company-sponsored team events and recognition awards.A company laptop and mobile phone.Movement and mindful workshops.For further detail about our industry-leading benefits & reward programs, visit our careers page.What Next?If you’d like to learn more about the role, National 360, and how we can support you in your career, please email welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.National 360 is committed to responding to all candidates who apply, regardless of the outcome. We strive to ensure that every candidate is treated with fairness and receives clear, timely communication throughout the recruitment process.
#J-18808-Ljbffr Posted 3 hours ago Neurology Vet Nurse - VRH Dandenong. Greencross Vets VRH is privileged to have a multi-disciplinary team, including vets, specialists and experienced nurses in ECC, Anaesthesia, Neurology, Radiology, Internal Medicine and Surgery, ensuring we give our patients the best care possible. We have all the fancy toys that allow us to provide gold standard services such as MRI, CT, ventilators and everything else you could ever desire. Posted 3 hours ago Orthodontist - Exact Orthodontics Indooroopilly. Abano Healthcare Group Established in 1989, Exact Orthodontics is a well-recognised and respected Orthodontic specialist practice comprising of 5 clinical treatment rooms with modern equipment which currently supports 2 Orthodontists. Posted 3 hours ago Executive Assistant to Chief Executive Officer. Seqwater As we enter an exciting period of expansion, we're embracing new technologies and sustainable practices to meet the growing needs of our region. We work collaboratively across our organisation and with our stakeholders, constantly striving to enhance the quality of service we provide. Our transformation is about more than just infrastructure—it’s about people. Our team of dedicated professionals are united by a shared passion for creating lasting, meaningful outcomes for the communities we serve, reflected in our Vision, Water for Life , Our Promise - Safe for Life , and our Values of integrity, respect, care, and courage that shape everything we do. Posted 3 hours ago Retail Sales Consultant. Travelex Corporate Join to apply for the Retail Sales Consultant role at Travelex . Location: Perth Airport Position: Part-Time (22.5 hours per week) Roster: Saturday & Sunday 12.00-20.00, Tuesday 11.00-19.00 Come work for Travelex, the world’s largest foreign exchange company! Founded in 1976, Travelex has over 1,100 stores across the globe. We pride ourselves on providing the best customer service in the industry as we play a vital part in our customer’s travel journey. The opportunity: You are a self-motivated, friendly retailer/customer service expert seeking a new challenge to join our Retail Team. You will be the face of Travelex, representing our brand by promoting our exciting travel money products, exceeding customer expectations, and owning the Travelex store like it’s your own. Key Accountabilities: Deliver excellence in customer service and achieve individual KPIs/targets. Maximize sales and promote to all customers our Travelex product range. Embrace the digital mindset via social media – Google reviews/Facebook/Instagram. Monitor stock levels and fully investigate overs and shorts (differences) and report. Comply with all company and location policies and procedures, including legal requirements. Your experience: Passion for travel and a positive can-do attitude. Excellent verbal communication and written comprehension skills. Able to work independently and as a member of a team. Enjoy working with numbers and detail in a structured environment. Retail, cash-handling, and/or banking experience is desirable (but not essential). Ability to handle routine activities with attention to accuracy and detail. A strong record of performance delivery through increased sales and/or performance against KPIs. Ability to build and manage relationships across all levels, internally and externally. At Travelex, our colleagues are our core. You will be joining a workplace that offers: Development opportunities that will see you thrive and advance your career. Comprehensive training conducted by specialized trainers. A positive and team-oriented workplace culture that values work-life balance and is inclusive and supportive. Ongoing benefits such as Paid Parental leave, health & well-being programs, social club, and more. Seniority level Entry level Employment type Part-time Job function Sales and Business Development Industries Financial Services, Consumer Services, and Retail #J-18808-Ljbffr Posted 3 hours ago Metal Detector Operation (Food Production Line) Fresh to Go Foods Join to apply for the Metal Detector Operation (Food Production Line) role at Fresh To Go Foods Pty Ltd . About Fresh To Go Foods Pty Ltd At Fresh To Go Foods, we're above and beyond ‘convenience'. We're dedicated to creating every hand-made meal to perfection in our range of ready-made wraps and sandwiches. We offer a supportive and friendly work environment, training and development, and an excellent work/life balance. About The Role As a Metal Detector Operator at Fresh To Go Foods, you will be an integral part of our team, dedicated to crafting high-quality, ready-made wraps and sandwiches. This is a Full Time position that offers a stable and friendly work environment. What you’ll do Ensure all required products are passed through the metal detector. Complete all paperwork to record the times the product was run through and any rejects. Ensure each product is placed into a separate crate; no crates are to hold mixed products. Ensure the test pieces are passed through with product at the required frequencies and this is recorded on the Metal detector form. If there are any rejections, make sure they reject completely into the box and request the box is unlocked by QA or Production Supervisors to retrieve them. Follow the procedures in the Metal Detector SOP for corrective actions for weight or metal rejects. Inform QA if there are continuing issues with any products. Assist with training of new staff as required to show them how to pass the products through the metal detector. Ensure end of day clean down is carried out for the metal detector as specified. Inform QA or Team leader if any issues are spotted with products e.g. foreign objects. Qualifications The ideal candidate for the Production Worker role should have: Experience working in a food manufacturing facility ideally a high care facility. Experience in fast-paced food processing. Comfort working in a chiller environment and handling repetitive movements. A keen attention to detail. A commitment to quality and teamwork. What we are offering Competitive remuneration and superannuation. Employee benefits including discounts on staff purchases, discounted accommodation, health insurance, and banking. A supportive, friendly work environment with opportunities for training and development. An excellent work/life balance. Application Process Please submit your application, including a resume, via the apply now link below. As part of our recruitment process, you agree to undertake employment checks, which may include a medical assessment (including a drug and alcohol test) and Licence Validation/Demerit Point Check. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Food & Beverages #J-18808-Ljbffr Posted 3 hours ago Child And Adolescent Psychiatrist. Little Tree Practice Child and Adolescent Psychiatrists and Adult Psychiatrists specialising in Youth Psychiatry - we need you! Little Tree Practice in Bondi Junction has availability for clinicians who work with the 0-17 and 18-25 age range. We currently have more referrals than we can manage and have expanded the practice with two light-filled rooms which can accommodate larger families. Rooms are available with administrative and reception support Monday to Friday on a sessional or daily basis. All clinicians provide independent services with the ability to review referrals before accepting them. We are a friendly team focused on delivering accurate diagnosis and comprehensive management plans for the mental health of young people, as well as support for their families and carers. We have recently welcomed a psychologist to the team who is able to receive referrals for neurodevelopmental and educational assessments, and ongoing therapy. A mix of telehealth and face to face consultations is possible and we also offer options for off-site telehealth sessions. Practice-based peer review group and individual supervision also available. For further information please email our practice manager Gemma at Seniority level Entry level Employment type Part-time Job function Health Care Provider Mental Health Care #J-18808-Ljbffr Posted 3 hours ago Math Analyst I. Gaming Laboratories International, LLC See applied probabilities come to life as your work plays out on the casino floor. Casino gaming is more exciting than ever, with many games looking like action-packed video games. As Math Analyst, you’ll get a hands-on preview of these exciting new games before they hit the market. Working closely with the Engineering team, the Math Analyst devotes their time to finding solutions and fixing mistakes to ensure that each game works properly. This position is an entry-level opportunity for a graduate with a math background to apply their knowledge of probability, statistics and programming into a real-world application and working in standard game analysis, strategy game analysis, and/or random number generator (RNG) analysis. Posted 3 hours ago Description
Job Summary
A successful customer service representative (or CSR) will act as a liaison between customers and the company, provide product/services information, place customer orders, and resolve any emerging problems/complaints that our customers face. This must be done in an accurate, efficient, and professional manner. The best CSRs are genuinely excited to help customers. Key traits are patience, empathy, and strong communication skills. The ability to communicate clearly and effectively is paramount. Problem solving must come naturally as you handle unique scenarios and apply company policies and procedures. Your goal is to exceed customer expectations and grow the customer’s positive feelings towards our brand. An extraordinary CSR is able to think on their feet and adapt to change effectively & with calm. You must be comfortable with a dynamic environment that constantly has new problems you must solve. You should be able to apply documentation effectively to ambiguous situations while also being able to know when to suggest and create new processes.
There is a potential to utilize your interest or technical knowledge in working on low-code applications for the department. This might be an area of growth and opportunity as one of our "citizen developers".
Responsibilities
Go the extra mile to delight customers
Respond promptly to all customer inquiries with an empathetic and professional attitude
Know company products, policies, procedures, & systems thoroughly so that you can answer all questions and resolve any issues
Place orders for customers and provide additional information to customers about orders (e.g. tracking #s)
Acknowledge and de-escalate customer complaints, provide appropriate solutions and alternatives efficiently
Provide accurate, valid, and complete information by using the right methods/tools
Increase customer satisfaction scores
Meet personal/team ticket and productivity goals
Handle a large amount of incoming phone calls and tickets in a professional and expedited manner
Act as the customer advocate while protecting the company’s brand image
Be knowledgeable & resourceful at finding answers, and never gives the “I don’t know” answerd
Keep management informed on new issues, challenges, and customer complaints that need to be addressed
Follow and apply company guidelines, procedures, and policies to varying and new situations
Keep customer service documentation up to date
Work effectively and efficiently with other departments such as accounting and shipping
Improve customer service processes and create new documentation
Qualifications
Proven customer support experience and track record of over-achieving productivity goals
Tech Savvy and skilled in working with computers and a variety of computer applications especially ticketing systems
Customer orientation and ability to adapt/respond to different customer personalities
Extremely strong written and verbal communication skills as well as strong active listening skills
Competent typist (50+ words per minute)
Be exceptional at handling change with poise and professionalism
Ability to stay calm under pressure
Ability to multitask, prioritize, and manage time effectively
Ability to apply policies, procedures, company, and product knowledge to a variety of new situations
Efficient and accurate with data entry
High level of integrity and trustworthiness
Well organized
Has both the company's and the customer's best interests at heart
Strong reading comprehension skills to understand company policies and procedures
Exceptional accuracy and attention to detail
Excellent verbal reasoning and critical thinking skills
Job Details
Starting Pay: $22 per hour
Full-Time
Schedule: Monday- Thursday 7:30am-5pm, Friday 8am-12pm
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