Industries expected to hire the most customer service workers in 2025

Curious about the future landscape of customer service demand? We asked 15 hiring experts, including marketing directors and founders, to share their expert insights on which industries will see the largest increase in demand for customer service professionals by 2025.

• Healthcare Industry Will See Largest Demand Increase
• Fintech Industry Will Experience Surge in Demand
• Home Services Industry to See Big Spike
• Technology Industry Needs More Customer Service
• Cybersecurity Industry Demand to Surge by 2025
• E-Commerce and Retail Industry to Lead Demand
• Auto Repair Industry Needs More Customer Service
• EV Charging Infrastructure to Require More Support
• Virtual Healthcare to Drive Customer Service Growth
• Marketing Industry to See Escalating Demand
• AI and Technology Sector to Witness Demand Surge
• Sustainability Consulting to See Significant Rise
• Field Management and Technology Industries to Increase Demand
• Travel and Hospitality Industry to See Growth
• Real Estate Industry to See Increased Demand

Healthcare Industry Will See Largest Demand Increase

I believe the healthcare industry will see the largest increase in demand for customer service professionals in 2025. Healthcare is becoming more consumer-focused, and patients expect a high level of service. Healthcare organizations will need to invest in customer service to meet rising consumer demands and stand out from the competition. 

For example, I was brought in as a consultant for a large hospital system that was struggling with poor patient satisfaction scores. They realized they needed to overhaul their customer service approach and hired and trained new patient access representatives, financial counselors, and patient advocates. Within a year of this investment, their satisfaction scores improved dramatically, reducing patient complaints by 32%. This demonstrates how critical customer service is becoming in healthcare.

With more individuals gaining health insurance coverage, rising healthcare costs, and complex billing processes, patients want assistance navigating the healthcare system. Customer service professionals with specialized training in insurance, billing, and patient access can provide the high-touch support patients need. Healthcare organizations that build a culture and systems around customer service will gain a competitive advantage in the coming years.

Louis Meyer, Marketing Director, Rx Communications Ltd.

Fintech Industry Will Experience Surge in Demand

The fintech industry will see the biggest surge in customer service demand for 2025. Our web development agency serves numerous fintech clients, and I’ve witnessed their customer service teams grow exponentially as digital banking and cryptocurrency services become mainstream.

One fintech client recently scaled their customer support from 10 to 50 representatives in just six months. The reason? Traditional banking customers are migrating to digital platforms but need more hand-holding through this transition. These users want human touch points despite using digital services.

Think of it like moving to a new country—even with all the modern conveniences, people still need guides who understand both where they came from and where they’re going. Fintech customer service professionals serve as these digital financial guides.

The complexity of financial products, coupled with growing regulatory requirements and increasing cyber security concerns, makes skilled customer service professionals invaluable in this space. Their role isn’t just about solving problems—it’s about building trust in digital finance.

Harmanjit Singh, Founder and CEO, Origin Web Studios

Home Services Industry to See Big Spike

The home services industry is going to see a big spike in demand for customer service professionals. With more people investing in their homes, either through renovations or repairs, the need for skilled customer service teams to handle scheduling, questions, and follow-ups is growing fast. In our company, we’ve already seen a surge in calls for plumbing maintenance and emergencies, especially as people expect faster, more personalized responses. 

Customers don’t just want the work done; they want clear communication and immediate reassurance when problems arise. We’ve had to expand our own team and invest in training to make sure every interaction feels helpful and human. This trend isn’t slowing down, and companies that adapt to meet rising expectations will thrive.

Blake Beesley, Operations and Technology Manager, Pacific Plumbing Systems

Technology Industry Needs More Customer Service

I’ve seen a lot of discussions lately about how AI will impact customer service roles, but many people seem to be overlooking that the providers of AI tools and technology are also likely to need an increasing number of human customer service representatives as they continue to grow their customer bases. 

I would say that the technology industry in general will see the largest increase in demand for customer service talent in the coming year, a growth I believe will be driven by two main factors. Number one, startups and growing companies will likely need to expand their existing customer service function to accommodate the needs of a larger customer base. 

The second factor is the growing awareness I’ve observed from the technology talent leaders I’ve worked with that a human touch is important in the customer experience. There’s been a push over the last few years to try and replace human customer service agents with AI-like chatbots or self-serve platforms. This can be effective for small concerns or questions but often fails to fully meet customers’ needs. 

Customers get impatient and frustrated when they are unable to get answers to more complex questions directly from a human being to the point that they may stop using that service or product entirely. Until the technology behind chatbots and other customer service automation improves a bit further, customer service representatives will still be very needed among software and other tech companies, and I expect the hiring trends in 2025 to reflect that.

Archie Payne, Co-Founder & President, CalTek Staffing

Cybersecurity Industry Demand to Surge by 2025

The cybersecurity industry’s impending demand for customer service professionals is set to surge by 2025 due to the rapid digital transformation of companies. Many organizations are realizing the critical vulnerabilities present in their data protection and infrastructure security. This realization necessitates not only advanced cybersecurity solutions but also effective client education and implementation support. Skilled customer service teams, capable of empathetically communicating complex subjects, will become essential. 

My history in developing innovative systems underscores the importance of knowledgeable support teams in fostering trust and enduring partnerships. As the prevalence of IoT devices grows and remote work becomes more widespread, these teams will be indispensable in navigating technological advancements. Ultimately, the evolution of the cybersecurity landscape will significantly depend on professional, adaptive customer service.

Valentin Radu, CEO & Founder, Blogger, Speaker, Podcaster, Omniconvert

E-Commerce and Retail Industry to Lead Demand

As businesses strive to meet rising consumer expectations for fast and personalized service, the demand for customer service professionals is growing. By 2025, the e-commerce and retail industry is expected to see the largest increase in demand for customer service roles, driven by the expansion of online shopping, the integration of new technologies, and a growing emphasis on seamless customer experiences.  

1. Growth of Online Shopping and Global Markets – E-commerce continues to dominate retail, with platforms like Amazon, Shopify, and emerging direct-to-consumer brands expanding their reach globally. This growth brings increased demand for customer service professionals who can resolve inquiries, manage returns, and provide localized support for global audiences. Companies will require multilingual agents and region-specific service teams to cater to a broader customer base.  

2. Rise of Omnichannel Customer Support – Consumers expect companies to offer support across multiple channels, including chatbots, live chat, email, social media, and phone. This trend will drive the need for skilled customer service professionals who can manage interactions across diverse platforms while maintaining a consistent brand voice. Professionals trained in using advanced customer relationship management (CRM) tools and AI-powered systems will be especially valuable.  

3. Emphasis on Personalized Experiences – As e-commerce companies prioritize personalized customer experiences, they will require service representatives who can engage with customers on a deeper level. This includes tailoring recommendations, resolving issues with empathy, and offering proactive solutions. The ability to humanize digital interactions will become a sought-after skill in customer service.  

4. Increased Focus on Subscription and Membership Models – Many e-commerce businesses are shifting toward subscription-based models, which require ongoing customer support for billing, account management, and retention. Professionals skilled in retaining subscribers and resolving recurring issues will see higher demand as these models continue to grow.  

In conclusion, the e-commerce and retail industry will lead the surge in hiring customer service professionals by 2025, driven by globalization, technological integration, and the need for personalized, omnichannel support. These roles will be critical in shaping customer loyalty and satisfaction in an increasingly competitive market.

Vaibhav Kamble, CEO, CloudOptimo

Auto Repair Industry Needs More Customer Service

Auto repair industry needs more customer service.

From my experience in the auto industry, I see a huge demand for customer service professionals in the auto repair industry by 2025. Why? Well, cars are becoming more advanced. They are no longer just mechanical devices; they are now full of complex electronics and software. This complexity requires a higher level of customer service. Drivers need professionals who can explain what’s going on with their car in a simple, understandable way. 

Also, with electric vehicles becoming more prevalent, the need for specialized knowledge increases. This demand creates room for more customer service professionals who understand these technologies and can assist customers effectively. For these reasons, I believe the auto repair industry will see a huge spike in demand for customer service professionals in the coming years.

Scott Chesarek, Co-Founder, J&S Transportation

EV Charging Infrastructure to Require More Support

As electric vehicle adoption continues to surge, the demand for customer service professionals in the EV charging infrastructure industry will grow significantly. Customer support teams will play a vital role in assisting users with locating charging stations, resolving payment issues, and troubleshooting technical problems. 

Furthermore, as loyalty programs and subscription-based services for EV charging expand, dedicated representatives will be needed to manage memberships and offer personalized assistance. This industry requires professionals who can blend technical knowledge with excellent communication skills to create seamless experiences for drivers. 

Proactive support will also be essential, such as educating customers on charging best practices and addressing common concerns. As the EV market evolves, strong customer service will help build trust and encourage the shift to greener transportation.

Adrian Iorga, Founder & President, Stairhopper Movers

Virtual Healthcare to Drive Customer Service Growth

I’ve observed how technology has reshaped industries, particularly in how businesses interact with their customers. Virtual healthcare, in my view, will be the driver for the highest growth in demand for customer service professionals entering 2025.

Building on this, with the continued growth of telemedicine and virtual consultations, so too grows the need for patient support professionals who are charged with walking users through platforms, answering technical questions, and being sure patients feel cared for from afar. A mix of technology support and empathy is just so critical in an industry that requires trust.

With healthcare increasingly getting digital, the human touch will matter like never before. The patient Support Team will help bridge the gap between technology and trust to make sure users are confident to take their health journey online.

Jay Barton, CEO & Founder, ASRV

Marketing Industry to See Escalating Demand

I think marketing will have the most escalating demand for customer service employees in 2025. Because digital marketing is continually expanding and improving, brands are now seeking a more bespoke, interactive experience for their customers. Now that we’re seeing AI driven tools and automation, the demand for human interaction to support it is becoming more crucial than ever. Customers expect to be understood and heard, especially when they’re using complex tools or negotiating a big decision. 

For marketing agencies such as us, with great customer service professionals, we’re in a position to give you timely, relevant solutions that generate confidence and loyalty. The bottom line is that good customer service can be just as valuable as creative and technical marketing campaigns.

Patrick Beltran, Marketing Director, Ardoz Digital

AI and Technology Sector to Witness Demand Surge

The customer service landscape is experiencing a radical transformation, with the Artificial Intelligence and technology sector projected to witness the most significant professional demand surge by 2025. This prediction emerges from the dynamic intersection of technological innovation and human expertise.

As AI-driven automation prepares to manage over 80% of standard customer interactions, the emerging professional ecosystem will prioritize experts capable of managing sophisticated AI systems while maintaining nuanced human connections. The expansion of 5G technology, expected to generate 4.6 million jobs by 2034, further highlights the critical relationship between technological infrastructure and customer support capabilities.

The trajectory toward personalized experiences demands customer service professionals who can leverage advanced data analytics and AI tools to create precise, individualized customer interactions. These professionals will navigate complex communication platforms, interpret AI-generated customer intelligence, and provide strategic interventions that transcend algorithmic constraints.

Emerging roles will emphasize a collaborative relationship between artificial intelligence and human insight, where professionals serve as critical translators of technological potential. Their expertise will be crucial in monitoring customer health metrics, analyzing comprehensive usage data, and proactively addressing potential service challenges through predictive intelligence. The future of customer service will require adaptive professionals who can bridge technological capabilities with empathetic human understanding, creating a more responsive and intelligent service ecosystem.

Richard Dalder, Business Development Manager, Tradervue

Sustainability Consulting to See Significant Rise

Sustainability consulting and green products will see a significant rise in demand for customer service professionals by 2025. As more consumers prioritize environmentally friendly choices, businesses will need skilled representatives to educate customers about eco-friendly options and help them navigate their decisions. 

These professionals will also play a key role in addressing concerns about product certifications, environmental impact reports, and usage guidelines. Personalized customer support will be vital in establishing trust and fostering loyalty in this growing market. 

Moreover, troubleshooting for innovative green technologies or products, like solar-powered devices or compostable materials, will require specialized knowledge. Customer service teams in this industry will act as both educators and problem-solvers, ensuring consumers feel confident in their sustainable choices. This personalized support will help bridge the gap between green products and their mainstream adoption, creating long-term value for businesses and customers alike.

Gavin Yi, Founder and CEO, Yijin Hardware

Field Management and Technology Industries to Increase Demand

In 2025, I believe the field management and technology industries will see the largest increase in demand for customer service professionals. As businesses across various sectors continue to digitize and rely on SaaS platforms for efficiency, the need for customer success and support teams will skyrocket, especially in industries like field service management, construction, and logistics. With the rise of automation, artificial intelligence, and cloud solutions, customer service roles will evolve beyond traditional support to become more proactive, focusing on helping clients optimize their use of technology and solve complex problems.

Additionally, industries like healthcare and e-commerce are also expected to experience growth in demand for customer service professionals. In healthcare, for example, as telemedicine and health tech solutions become more integrated into daily operations, companies will need customer support teams capable of navigating intricate regulatory environments and providing personalized assistance. In e-commerce, with the increasing focus on hyper-personalized customer experiences, customer service teams will be needed to manage complex, multi-channel interactions and deliver real-time support.

Ultimately, industries that are rapidly adopting new technologies or those that involve high-touch, personalized services will drive a significant rise in demand for skilled customer service professionals in 2025.

Travis Willis, Director of Customer Success, Aspire

Travel and Hospitality Industry to See Growth

The industry that I think will see the biggest increase in demand for customer service professionals in 2025 is travel and hospitality. With people eager to get back to traveling and exploring new places, this industry is already seeing a surge in bookings and demand for personalized experiences. Customer service is going to be the cornerstone of this growth, as travelers expect seamless and memorable interactions. From booking agents to on-the-ground support, the industry will need more people dedicated to ensuring customers feel supported and valued at every step of their journey.

Tracie Crites, Chief Marketing Officer, HEAVY Equipment Appraisal

Real Estate Industry to See Increased Demand

I think it’s going to be in real estate, actually. So much of real estate involves building trust and forming a meaningful connection. It’s more about relationships than sales. People aren’t just buying or renting a place—they’re making a huge life decision. They want someone who gets them, who can walk them through the process without making it feel like a chore. Customer service folks in this space can really shine by being that friendly guide. They can help clients feel comfortable, answer questions, and provide the support that makes all the difference.

Mike Roberts, Co-Founder, City Creek Mortgage