What industries will hire the most business / consumer services candidates in 2025?

Are you curious about which industries will be at the forefront of hiring business and consumer services candidates in 2025?

To provide insights, we consulted with 14 industry leaders such as founders and CEOs. The AI industry is projected to lead in business services hiring, while the IT industry is also expected to dominate the employment landscape in 2025.

• AI Industry Leads Business Services Hiring
• Healthcare Industry Drives Hiring in 2025
• EdTech Sector Expands Hiring Rapidly
• Property Management Industry Sees Hiring Surge
• SaaS Companies Dominate Hiring in 2025
• Digital Marketing Industry to Hire Most
• Green Energy Sector to Hire Most
• Ecommerce Industry to Lead Hiring
• Hospitality Industry to See Hiring Surge
• Climate Tech Sector Becomes Major Employer
• Logistics Sector to Hire Administrative Talent
• B2B AI Companies Boost Hiring
• Fintech Sector to Hire Business Services Talent
• IT Industry to Lead Hiring in 2025

AI Industry Leads Business Services Hiring

The artificial intelligence and machine learning industry will lead business services hiring in 2025. Through our website development projects, we’re witnessing a surge in AI-focused companies needing customer success specialists and business consultants who can bridge the gap between complex technology and practical business applications.

One of our recent clients, an AI software company, expanded their business services team from 5 to 25 people in just eight months. Their growth mirrors an industry-wide trend. These companies need professionals who can translate technical capabilities into real business solutions.

Think of it like building a bridge—on one side you have powerful AI technology, and on the other, businesses trying to understand how to use it. Business services professionals are the architects connecting these two worlds.

The demand isn’t slowing down. Every week, we see new AI companies launching, and existing ones scaling up their customer-facing teams. This isn’t just growth—it’s a fundamental shift in how businesses operate and serve their clients.

Harmanjit Singh, Founder and CEO, Origin Web Studios

Healthcare Industry Drives Hiring in 2025

I anticipate the healthcare industry will hire the most business and consumer services candidates in 2025. The rise of telemedicine, increased focus on patient experience, and the digital transformation occurring in healthcare create a demand for skilled professionals. With my SaaS background, I see opportunities in developing platforms that enhance patient engagement, streamline operations, and improve data management. 

Innovation in technology within healthcare is pushing boundaries, requiring new expertise to meet evolving needs. The emphasis on personalized care and preventive health also opens avenues for diverse roles in service and support. This industry’s expansion is inevitable as it adapts to new challenges and opportunities through technology.

Valentin Radu, CEO & Founder, Blogger, Speaker, Podcaster, Omniconvert

EdTech Sector Expands Hiring Rapidly

In my role at Audo, I’ve seen how the fields of education and career development are evolving rapidly, especially post-pandemic. By 2025, industries focused on remote learning and skills development-like EdTech-will likely hire the most business/consumer services candidates. This sector is continually expanding to adapt to new learning environments, catering increasingly to non-traditional students and marginalized communities.

Our work at Audo involves AI-powered tools that help tailor educational and career paths, making us an ideal case study. We have successfully personalized learning experiences for individuals seeking to upskill efficiently. The rise of companies like ours underscores the demand for candidates skilled in bridging educational content with technology and marketplace needs.

Additionally, our partnerships with major industry leaders to offer in-demand courses reflect this trend. It’s a sector thriving on adaptability and personalization, requiring a blend of educational insight and tech-savvy customer service skills. These dynamics point towards a growing demand for roles that facilitate seamless educational experiences in an increasingly digital world.

Ahmad Elzahdan, Co-Founder & CEO, Audo

Property Management Industry Sees Hiring Surge

I have a feeling that the property management and real estate services industry will be at the forefront in hiring business and consumer services candidates by 2025. Companies dealing in property management, like mine, are most probably going to expand the team in order to help landlords and tenants, as more and more people want to rent properties and the rules for tenants are becoming increasingly complicated.

I see jobs in property management, leasing, maintenance coordination, and customer service increasing. The market will need more professionals handling tenant relations, lease agreements, following new rules, and the growing need for technology-friendly property management solutions like the self-service portals we have been using.

In addition, with the housing market becoming that much more competitive and with even more people looking to rent out their homes, there will be great demand for administrative assistance, marketing employees handling online advertisements, and even tech positions that support digital tools—like maintenance apps or tenant communication platforms. As automation and technology are integrated into companies in this field, it will also bring new job opportunities for people having both customer and technical support skill sets.

Upskilling in areas such as property management software, customer service, and data analytics will be critical for those seeking to enter this space to carve out industry positions that are increasing in size and evolving daily to meet new challenges.

Matthew Lang, Founder, LSK Property Management

SaaS Companies Dominate Hiring in 2025

By 2025, I expect the technology industry, particularly SaaS (Software as a Service) companies, to dominate in hiring business and consumer services professionals. These companies are scaling rapidly, focusing on customer success, product optimization, and retention strategies, all areas where skilled professionals can make a significant impact. SaaS firms rely heavily on business coaches and service experts to refine onboarding processes, improve customer satisfaction, and identify untapped revenue streams.

One standout example comes from a mid-sized SaaS client I worked with in the UAE. They were struggling with customer churn and inefficient account management. By restructuring their customer service framework and implementing data-driven KPIs, we increased client retention by 35 percent within six months. This improvement not only stabilized their revenue but also attracted new investors. Business service professionals were instrumental in this transformation, proving how essential their expertise is to companies in high-growth industries like tech.

Ronald Osborne, Founder, Ronald Osborne Business Coach

Digital Marketing Industry to Hire Most

The digital marketing and content creation industry is set to be one of the largest employers of business and consumer services professionals by 2025. As brands invest more in personalized and interactive campaigns, there will be an increased demand for account managers, content coordinators, and customer engagement specialists who can bridge the gap between clients and creative teams.

For example, when launching a video campaign for a global brand, we relied on our client services team to coordinate communication, keep projects on track, and ensure client feedback was addressed promptly. These roles are critical in maintaining trust and delivering exceptional results. By 2025, companies will prioritize hiring professionals who excel at organization, communication, and understanding marketing tools. Candidates looking to break into this space should focus on building expertise in project management and becoming familiar with the latest digital platforms to stay competitive.

Spencer Romenco, Chief Growth Strategist, Growth Spurt

Green Energy Sector to Hire Most

If I were to predict which sector would hire the most business and consumer services candidates in 2025, it would be green energy. This industry is growing at a staggering pace as the demand for sustainability grows. Companies are trying to offer solar panels, energy-efficient systems, and even home battery solutions to satisfy rising demand.

What excites me the most about this industry is the increased need for professionals linking technology to daily users. For example, I recently came across a position where someone helped homeowners understand how much energy they use with personalized consultations supported by statistics. The combination of innovation and personal connection contributes to the hiring boom.

Green energy is more than simply an environmental effect; it is also about providing practical solutions for people. This is the place to be if you seek meaningful employment in a rapidly rising industry.

Tate Leavitt, Owner, Gemstones Lights

Ecommerce Industry to Lead Hiring

Ecommerce will attract the most business and consumer services candidates in 2025 as it becomes increasingly customer-centric. As online shopping grows more personalized and competitive, businesses will require professionals capable of connecting technology and customer experience. Dedicated customer support roles, custom marketing and loyalty management roles will be extremely in demand as companies seek to develop closer relationships with customers. For instance, online retailers will need talented candidates who can crunch customer information, resolve customer service problems fast, and create campaigns that keep users returning. With this rising focus on customer retention, business and consumer services positions have become an absolute necessity.

One specific demand for it is the emergence of influencer and affiliate marketing which is very much based on having seamless engagement between brands, influencers, and consumers. Superfiliate, among other platforms, illustrates how companies rely more and more on candidates who can oversee partnerships and make the experience for the customer from seeing a recommendation to making a purchase satisfying.

Anders Bill, Cofounder/CPO, Superfiliate

Hospitality Industry to See Hiring Surge

The hospitality and tourism industry will likely see a surge in hiring for business/consumer services roles in 2025, much like it has in 2024. As the sector continues to rebound and reinvent itself post-pandemic, the focus on personalized customer experiences will create opportunities in roles like guest relations, travel consultancy, and event planning. Take luxury resorts, for example. They are investing in concierge services and digital customer engagement specialists in a big way to meet evolving consumer expectations. The integration of technology into service offerings, such as AI-powered booking systems and virtual tours, will also drive demand for tech-savvy professionals in this field.

Kate Kandefer, CEO, SEOwind

Climate Tech Sector Becomes Major Employer

The climate tech sector is poised to become a major employer in the business and consumer services arena by 2025. As climate change awareness continues to grow, companies are rapidly developing tech that tackles environmental challenges while being user-friendly. This evolution is expected to create a surge in demand for professionals who can bridge the gap between these innovative technologies and everyday consumers. Sales consultants and outreach professionals will be crucial, tasked with promoting new products and educating users on their benefits and operations. The ability to communicate complex ideas in an engaging, understandable way will be a valuable skill, ensuring consumers can integrate climate tech into their lives seamlessly.

Companies looking to hire in this field should focus on candidates skilled in narrative-driven marketing. Crafting a strong narrative around the technology, including storytelling that connects emotionally with consumers, can significantly enhance product adoption. Think of it as painting a picture of what a sustainable future could look like, showcasing how each individual product makes a personal impact. This approach results not only in successful sales but also in forming long-term partnerships with customers, who become advocates for the cause. It’s not just about telling people what the technology does, but also about why it matters to them, making the complex world of climate tech accessible and relatable.

Jean Chen, COO & CHRO, Mondressy

Logistics Sector to Hire Administrative Talent

The logistics and supply chain sector is likely to become a major employer of administrative talent in 2025. As consumer expectations for quick and reliable delivery grow-particularly in e-commerce-logistics companies are scaling up operations, which calls for extensive administrative support.

Roles in this field are essential for organizing shipping schedules, managing inventory records, processing orders, and ensuring compliance with international regulations. With companies adopting advanced tracking and inventory systems-skilled administrators will play a key role in linking these tech solutions to day-to-day functions.

Given projections that global e-commerce sales will hit $7.4 trillion by 2025, hiring for logistics-centered administrative roles is expected to grow significantly, with demand estimated to rise by 25-30% in key markets.

Andrew Fiore, Founder, Vape Vending Machines

B2B AI Companies Boost Hiring

As a leader in a digital marketing agency—I have noticed the rising interest of B2B AI companies wanting to work with us. Such businesses often have larger budgets and the ability to delve into overall marketing strategies and campaigns. The rapid growth of many of these firms is no surprise, and hiring sprees are likely to occur from this sector in 2025. To meet their growth in 2025, they might need more sales people, customer service, and operational staffing as well. This trend appears plausible to stick along as organizations make an effort to be noticeable in the competitive arena and changing demands of consumers.

Professionals in technology sectors such as software development and data analytics are in high demand. As AI, big data, and automation grow in popularity, companies are after candidates who specialize in these skills to keep ahead of competitors. Also, as various firms are moving to work-from-home models, repositories of IT help plus cyber-secure offerings have grown and will still grow by 2025.

Aaron Whittaker, VP of Demand Generation & Marketing, Thrive Digital Marketing Agency

Fintech Sector to Hire Business Services Talent

I think the financial technology (fintech) sector will be a major employer of business and consumer services talent in 2025 as digital wallets, investment apps, and online banking continue to reshape personal finance. Fintech companies will increasingly need customer success teams, financial education advisors, and technical support specialists to help users navigate these digital tools, which are often more complex than they appear. 

With consumers looking for safe, accessible, and empowering financial services, candidates who can translate finance-speak into everyday language will be invaluable. The sector’s growth is a clear signal of demand for professionals who bridge the gap between tech innovation and financial literacy.

Alari Aho, CEO and Founder, Toggl Inc

IT Industry to Lead Hiring in 2025

The industry that I expect will hire the most business and consumer services candidates in 2025 is Information Technology. The rapid pace of digital transformation across almost every sector is creating a huge demand for business services, from software support to customer service roles focused on helping people adapt to new technologies. As companies move more of their operations online, there’s a growing need for IT support staff who can handle everything from troubleshooting to helping businesses make the most of their digital tools.

Tracie Crites, Chief Marketing Officer, HEAVY Equipment Appraisal