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Purpose:
This position provides clerical and administrative support services and participates in special projects as needed.

Category: Regular, Full-time; Non-exempt, Hourly
Reports to: Varies depending on need
Compensation: Starting at $15.68 per hour (Dependent upon relevant education, experience, and preferred qualifications).

Major Duties & Responsibilities:

1. Assists with various administrative and clerical tasks, and other special projects as assigned.
2. Compiles, stores, retrieves, and reports organizational and program data as needed.
3. Completes all assigned tasks with an emphasis on quality and timeliness.
4. Handles routine correspondence and other requests for information.
5. Provides customer service to clients and visitors in person, by phone, or through email correspondence.
6. Ensures that work adheres to local, state, and federal governmental regulations, and other applicable rules and requirements.
7. Participates in individual and team meetings, huddles, trainings, and scheduled events.
8. Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams).

Qualifications:
An equivalent combination of education and experience related to the position may be considered.
• A High School diploma or GED; some college or an Associate’s degree is preferred.
• At least six (6) months of experience in administrative support, data entry, Microsoft Office Suite, and customer service; one (1) year is preferred.

Additional Qualifications:
• Bilingual in English and Spanish is preferred.
• Must have reliable transportation.
• Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry background clearance.

Knowledge, Skills, & Abilities:
• Knowledge and skill in customer service relations.
• Skill in using Microsoft Office suite and virtual collaboration platforms.
• Ability to create, maintain, and enter information in databases with accuracy.
• Ability to demonstrate a commitment to the vision, mission, and values of Pima Council on Aging and its family of non-profit companies.
• Ability to effectively communicate with, receive information from, and convey information to others.
• Ability to operate standard office equipment, such as fax machines, copiers, printers, and phone systems.
• Ability to professionally represent the organization and work harmoniously with diverse populations including staff, clients, and providers.

Schedule, Post of Duty, & Travel Requirements:
• 37.5 hours weekly, primarily Monday-Friday, 8:30 a.m. – 5:00 p.m.
• This position is located at the Katie Building (600 South Country Club Road, Tucson AZ 85716).
• Some travel is required between PCOA locations.

We offer a comprehensive benefits package, including:
• Employees working at least thirty (30) hours per week are eligible for medical, (PPO and HDHP with or without an HSA) dental, and vision benefits. Employees working at least thirty-seven and a half (37.5) hours per week are eligible for additional voluntary life and AD&D, as well as long- and short-term disability benefits.
• Regular, full-time employees receive twelve (12) paid holidays, twenty-one (21) days of vacation and fifteen and a half (15.5) days of sick leave. Part-time employees receive a prorated amount of time off depending on the number of hours worked.
• A bilingual pay differential is available to employees in a bilingual-eligible position upon receiving an acceptable score on a fluency examination.
• Employees are immediately eligible to contribute and are vested in a 401K plan upon hire.
• An employee wellness and employee assistance program are available to support the health and wellness of all PCOA employees and members of their household.
• In-house training and professional development opportunities available.

About the CareGiver Training Institute:
The CareGiver Training Institute (CGTI) is a nonprofit training school offering post-secondary educational programs for Certified Nursing Assistants, Certified Caregivers, and Assisted Living Managers. Since 2003, CGTI has educated thousands of individuals to provide quality care to elderly and disabled persons. The mission of CGTI is to be the leader in healthcare education by elevating standards in training, inspiring excellence in our students, and positively impacting our community. The organization, a subsidiary of Pima Council on Aging (PCOA), plays a critical role in developing a strong healthcare workforce in southern Arizona.

Our Commitment to Equal Employment Opportunity:
At the CareGiver Training Institute and Pima Council on Aging, we don’t just accept differences – their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal-opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.