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Team Lead Customer Service Raisin Your Responsibilities Your ability to build, motivate, develop and lead a world class Customer Service team that in-turn delivers world-class service to our customers are the most critical success factors in the role. This role is suitable for individuals who enjoy working with others and have proven ability in building and developing a team. They are passionate about delivering outstanding experiences to customers and possess great passion and determination in solving team, customer and organizational problems.
Leadership and Team Development: Team Performance Management: Provide ongoing constructive feedback, coaching, and training to improve individual and team performance. Employee Engagement: Foster a positive work environment, promoting teamwork, and addressing any concerns to maintain high levels of employee engagement. Employee Development: identify individual development opportunities and provide support and resources for helping team members accomplish their personal and professional goals. Goal Setting and Performance Reviews: Establish clear performance expectations and conduct regular performance reviews. Customer Service Delivery: Service Level Management: Ensure customer requests (Phone/Email) are answered promptly and that service level expectations are met. Resolving on First Contact: Minimize the need for customers to call back by resolving issues on the first attempt. Identify topics of repeat contact and identify and implement sustainable solutions. Deliver and improve Customer Satisfaction: Maintain high levels of customer satisfaction through effective communication and problem resolution. The Team leader understands, analyses and uses customer contacts to analyze root causes to customer issues and implements solutions to resolve them. Resolve Customer issues- Be an escalation point of contact and a subject matter expert when employees and customers need help. Operational Efficiency: Call Quality Monitoring: Regularly monitor calls to ensure that company policies, procedures, and compliance standards are adhered to. Provides regular coaching to improve performance. Productivity Management: Ensures that great customer issues resolution is delivered in alignment with strong efficiency. Identifies ways to improve efficiency of the immediate team and broader organization. Staffing: Plans ahead and optimizes real time capacity management to ensure customers receive on time service. Collaborative problem solving: Own Customer issues: identify, research and resolve complex customer issues, and provide timely and effective solutions to Raisin customers. See the big picture, connect the dots to understand the issue and associated issues better. Demonstrate the ability to handle complex customer issues, escalations, and disputes effectively. Decision-making: Make informed decisions that align with Raisin policies and benefit both the customer and the organization. Identify process issues and work across functions to find sustainable solutions. Communication Skills: Internal and External Communication: Deliver clear and effective communication within the team and with other stakeholders internally and externally. Customer communication: Ensure that communication with customers meets and exceeds customer and brand expectations. Find ways to improve customer communication to improve satisfaction, reduce customer complaints and improve customer loyalty. Your Profile Experience: Financial Service experience is a MUST, Experience with a Deposit taking bank and/or fintech preferred. 5+ years experience with 2+ years in a Team Leader role in a Financial Services, Service center/Contact center. Qualification/Skills: Bachelor's Degree. Additional years of relevant experience may be considered in lieu of a degree. Proven ability to build, motivate and lead a Customer service team. Experience in a remote or hybrid work environment is preferred. Excellent verbal and written communication skills. Strong critical thinking skills to make well-informed decisions by weighing evidence, considering alternatives, and anticipating potential consequences. Ability to interact with customers while staying calm under pressure, in volatile and demanding situations. Proven ability to build positive relationships and find agreeable solutions in tough/conflict situations. Strong analytical and data management skills. Join our mission, join our team - and grow with us! At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.
As part of our US team, you will benefit from:
Flexible working hours and 28 vacation days. Employee Development Budget of $2,200 and 4 full training days per year. Access to Babbel for continuous learning. Company 401k contribution of 5%. Healthcare coverage contribution, including medical, dental and vision. Commuter benefits and flexible working from home policy. Regular team events and yearly Summer and Winter Party. #J-18808-LjbffrPosted 14 minutes ago Lecturer - Marketing (pool) BPM-PR Firm Special Instructions to Applicants: This lecturer pool will remain active through December 31, 2024 when all applications will be cleared from the pool and we will post a new announcement. This posting is for open positions in the summer 2024 semester and the 2024-2025 academic year. If you are not selected in the current pool, you are welcome to reapply to the subsequent pool. * Applications submitted through email or surface mail will not be considered. Please apply at www.cu.edu/cu-careers. (req ID #31950)* Official transcripts are required upon hire. If you have technical difficulties with your application, please contact the CU Careers help desk at or . Job related inquiries should be directed to the posting contact. The University of Colorado Colorado Springs will not sponsor work visas or permanent resident applications for this position. Application Materials Required: Cover Letter, Resume/CV, List of References, Unofficial transcript(s) Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. (1.) A current resume/CV. Must include date ranges and whether the position was full time or part time. (2.) A cover letter that specifically describes (in detail) your professional work experience and how it relates to this position. (3.) Unofficial transcripts. (4). List of 4 professional references. When submitting the materials, check the Job Specific Attachments box next to each document in order for the search committee members to see your materials. Posted 14 minutes ago Financial Analyst - (Manufacturing) Nesco Resource Skills Required: Position requires excellent organizational, interpersonal, and analytic skills. Must be a team player and be capable of providing support to supervisor and team members Experience Required: Financial Tracking, Budget Creation/Tracking experience. Exp with Microsoft Office Suite, Advanced Excel Skills required. Experience using SAP and other financial systems a plus, but not required. Education Required: College degree required with 1-2 years of financial and/or budget management experience. Additional Information: Hybrid/Remote Kellogg HQ Battle Creek, MI Posted 14 minutes ago Clinical Supervisor (BCBA) Byyoursideac The Clinical Supervisor operates in a professional and clinical environment and is a combination of both clinical and supervisory responsibilities. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Posted 14 minutes ago Marketing Project Manager. LEDGENT Technology & Engineering - Roth Staffing Companies, L.P. We are hiring a Creative Marketing Project Manager to start immediately for a contract position. This position might turn into a Direct Hire role depending on performance. Hybrid, four days a week on site, and a day remote in Irvine You will be responsible for managing Creative Projects for Digital Ads, Emails, Catalog, Wholesale, Tradeshows, etc. Need to be strong with Adobe Creative Suite, and Project Management tool such as Asana A great attitude with willingness to dive in, strong organizational skills, the ability to push back when they dont get the right information and work with stakeholders to prioritize projects Responsibilities include but are not limited to: Ensure successful traffic of workflow between Creative and Marketing teams. Manage calendars, budgets and deliverable schedule to ensure projects are executed on time and under budget. Identify, develop and implement process and procedures as required to streamline work. Coordinate with Creative leads to manage creative resources (staff as well as freelance roster) against project workflow. Identify and problem-solve any potential bottlenecks in workflow. Manage overall design time allocated for each individual project. Communicate timing, and changes of timing, to project owners. Coordinate with Creative and Marketing staff to ensure individual projects are being executed on time and under budget. Provide assistance, as needed or requested, to drive project to completion. Update weekly project status reports for team briefings. Assist with pre-production of photoshoots. This may include helping Creative leads in communication with on-site producers, sourcing products for the shoot, and some other pre-shoot logistics. Manage final file delivery for all projects - print and digital. Have an understanding of types of files for either form of creative and all final delivery methods. Oversee final project production including printing processes from scheduling, delivering of files, proofing, and overseeing final quality control (ie press checks) of all production. Help with vendor (printers, builders, etc.) and material (paper stocks, special production techniques, etc.) sourcing. Coordinate administrative needs of department, including sample requests, promo orders, media filing and archiving, supply purchasing or any other general administrative request. Assist with digital asset management and DAM software. Other responsibilities as assigned. Requirements and Qualifications: Bachelor's degree required - BA/BS degree in Business, Marketing, or other related discipline. This position requires solid experience as a Project Manager. 5-7 years of related professional experience preferably in footwear or apparel with retail experience. A passion for premium consumer branding as well as ocean lifestyle is a must. Able to organize multiple tasks and manage projects through to completion on schedule and on budget. Strong organizational skills expected as well as project planning abilities, timeline management & interpersonal skills. Able to work professionally with flexibility in handling multiple priorities in a fast-paced environment. Must be quantitative minded and possess advanced level of computer skills including proficiency in Google software and Microsoft SharePoint systems. Proficient with Adobe Acrobat. General understanding of all other Adobe Creative Suite design applications. Prior knowledge and experience with Asana project management software a plus. Thorough knowledge and specific experience in general marketing principles, branding, product launch planning and marketing collateral development. Must possess strong presentation skills. Strong writte #J-18808-Ljbffr Posted 14 minutes ago Associate Degree Apprenticeship Program - Underwriting - Los Angeles, CA (Summer2025) Kalepa Insurance Services, LLC Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more. Posted 14 minutes ago Intern, Advanced Driver Assistance System - East Coast. Bayerische Motoren Werke Aktiengesellschaft The intern will support the US Automated Driving Team to perform validation testing for advanced driver assistance systems (ADAS). This includes partly autonomous driving systems like highway assist or remote controlled parking functions. The focus of activities is both to optimize the functional and technical characteristics as well as the human machine interface of these driver assistance systems to the needs and wishes of US customers. This position offers the opportunity to work in an international environment within a highly successful global company. Posted 14 minutes ago Accounting & Payroll Specialist. Animal Humane Society Job Summary: The Accounting & Payroll Specialist is responsible for various accounting functions and payroll processing. This position’s key responsibilities include bi-weekly payroll processing, reconciliations, monthly reporting and analysis, financial system data entry, and bookkeeping. This role requires a strong understanding of payroll regulations, fundamental accounting principles, proficiency in financial software, and the ability to complete work that is subject to strict deadlines while also balancing shifting priorities. Posted 14 minutes ago Product Lead: Security & Alarm (Remote , US, Canada) EverCommerce At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries. Posted 14 minutes ago Adjunct Instructor Pool - IT Software Skills. Virginia Community Colleges This position is responsible for providing effective didactic and skills instruction to engage an adult learner audience; maintaining a positive and safe learning environment; ensuring adherence to policies and procedures; and serving as a role model and advocate for student success. Other responsibilities include holding review, remediation, and office hour sessions for students; maintaining participation and performance records; collaborating with faculty and staff on curriculum development, instructional design, and assessment; providing timely and appropriate response to student, staff, and partner inquiries; reporting incidents; participating in professional development and partner onboarding requirements; maintaining professional competence, certifications/licensure; and assisting in student recruitment activities. Posted 14 minutes ago Description
Your Responsibilities Your ability to build, motivate, develop and lead a world class Customer Service team that in-turn delivers world-class service to our customers are the most critical success factors in the role. This role is suitable for individuals who enjoy working with others and have proven ability in building and developing a team. They are passionate about delivering outstanding experiences to customers and possess great passion and determination in solving team, customer and organizational problems.
Leadership and Team Development: Team Performance Management: Provide ongoing constructive feedback, coaching, and training to improve individual and team performance. Employee Engagement: Foster a positive work environment, promoting teamwork, and addressing any concerns to maintain high levels of employee engagement. Employee Development: identify individual development opportunities and provide support and resources for helping team members accomplish their personal and professional goals. Goal Setting and Performance Reviews: Establish clear performance expectations and conduct regular performance reviews. Customer Service Delivery: Service Level Management: Ensure customer requests (Phone/Email) are answered promptly and that service level expectations are met. Resolving on First Contact: Minimize the need for customers to call back by resolving issues on the first attempt. Identify topics of repeat contact and identify and implement sustainable solutions. Deliver and improve Customer Satisfaction: Maintain high levels of customer satisfaction through effective communication and problem resolution. The Team leader understands, analyses and uses customer contacts to analyze root causes to customer issues and implements solutions to resolve them. Resolve Customer issues- Be an escalation point of contact and a subject matter expert when employees and customers need help. Operational Efficiency: Call Quality Monitoring: Regularly monitor calls to ensure that company policies, procedures, and compliance standards are adhered to. Provides regular coaching to improve performance. Productivity Management: Ensures that great customer issues resolution is delivered in alignment with strong efficiency. Identifies ways to improve efficiency of the immediate team and broader organization. Staffing: Plans ahead and optimizes real time capacity management to ensure customers receive on time service. Collaborative problem solving: Own Customer issues: identify, research and resolve complex customer issues, and provide timely and effective solutions to Raisin customers. See the big picture, connect the dots to understand the issue and associated issues better. Demonstrate the ability to handle complex customer issues, escalations, and disputes effectively. Decision-making: Make informed decisions that align with Raisin policies and benefit both the customer and the organization. Identify process issues and work across functions to find sustainable solutions. Communication Skills: Internal and External Communication: Deliver clear and effective communication within the team and with other stakeholders internally and externally. Customer communication: Ensure that communication with customers meets and exceeds customer and brand expectations. Find ways to improve customer communication to improve satisfaction, reduce customer complaints and improve customer loyalty. Your Profile Experience: Financial Service experience is a MUST, Experience with a Deposit taking bank and/or fintech preferred. 5+ years experience with 2+ years in a Team Leader role in a Financial Services, Service center/Contact center. Qualification/Skills: Bachelor's Degree. Additional years of relevant experience may be considered in lieu of a degree. Proven ability to build, motivate and lead a Customer service team. Experience in a remote or hybrid work environment is preferred. Excellent verbal and written communication skills. Strong critical thinking skills to make well-informed decisions by weighing evidence, considering alternatives, and anticipating potential consequences. Ability to interact with customers while staying calm under pressure, in volatile and demanding situations. Proven ability to build positive relationships and find agreeable solutions in tough/conflict situations. Strong analytical and data management skills. Join our mission, join our team - and grow with us! At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.
As part of our US team, you will benefit from:
Flexible working hours and 28 vacation days. Employee Development Budget of $2,200 and 4 full training days per year. Access to Babbel for continuous learning. Company 401k contribution of 5%. Healthcare coverage contribution, including medical, dental and vision. Commuter benefits and flexible working from home policy. Regular team events and yearly Summer and Winter Party. #J-18808-Ljbffr
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