Job Title: Tower Planners Job Location: Des Plaines-USA-60016 Work Location Type: On-Site Salary Range: $14.96 - 22.73 per hour
About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
To effectively and efficiently handle administration functions in the Tower. Ensure various airline customers and internal customers satisfaction by providing accurate and timely information in a professional manner.
Main Accountabilities
Review dispatch sheet to check for any new routings and compare to daily schedule Act as liaison between LSG Sky Chefs and our customers Fill in gate and ship number Update gate changes/ routings and canceled flights and relay information to drivers Foster working relationships with the customer through strong written and verbal communication Coordinate with Ramp personnel to resolve any catering issues as appropriate Update and relay information to all levels of management Generate reports to airline customers Airline equipment inventory and ordering Customs paperwork Operate ACE and other airlines information systems Various clerical assignments Other responsibilities as assigned by management
Knowledge, Skills and Experience
Excellent communication skills: able to read, write, and speak English Must have basic mathematics skills Basic computer skills and ability to learn Microsoft applications (Word, Excel, Outlook) and other software applications Customer service skills, strong interpersonal skills as you will need to be courteous and professional on the phone Ability to work a variety of shifts as we operate 365/24/7 Must have High School Diploma Must have ability to work under pressure while maintaining composure Must be a team spirited individual Ability to read a dispatch sheet, ability to identify routing changes, gate assignments, ship numbers Ability to handle multiple calls and radio communications Work well under extreme pressure and temperatures Excellent communication skills Must be able to obtain AOA badge & customs sticker Must be able to be flexible to work any shift/hours subject to change due to shift bidding
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
