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Job Description - Call Center Representative (235529)

Job Number: 235529

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job Opportunities:

• Customer Service Representative: support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products.
• Inbound Sales Representative: share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!).
• Claims Customer Service Representative: care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products.

Must-have Qualifications:

• A minimum of two years relevant work experience.
• {OR} A minimum of two years post-secondary education.
• Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee).

Training Starts: January 2025

Schedule: This is a full-time position. Most schedules will include a combination of weekdays, one weekend day, and evening hours after completion of training.

Work from Home Office Requirements:

• Designated workspace free from noise and other distractions.
• High-speed internet at your expense unless otherwise required by law.
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection).
• All Progressive hardware you receive needs to be connected to a surge protector.

Compensation:

• $20.25 or $21.50 per hour depending on the role you are selected for.
• Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance.
• An additional 10% when you work evening or weekend hours.
• Performance-based rewards.
• Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role.
• 401(k) with dollar-for-dollar company match up to 6%.
• Medical, dental & vision, including free preventative care.
• Health care flexible spending accounts, health savings accounts, & life insurance.
• Paid & unpaid sick leave where applicable, as well as short & long-term disability.
• Parental & family leave; military leave & pay.
• Diverse, inclusive & welcoming culture with Employee Resource Groups.

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.