Customer Success Manager, Amazon Robotics, Fulfillment. Amazon The Customer Success (CSM) team is the primary link between AR and Operations coaching site managers on operational best practices, robotics systems and tools. You will work directly with operations managers. Amazon Fulfillment and Transportation Centers to meet or exceed the as designed performance of their robotic technology and processes. You will identify operational pain-points, translate those into opportunities enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer concerns and influence a broad range of operations, engineering, product, deployment, and solution stakeholders from Global Robotics and Central Operations to ensure North America operations, engineering, and other organizations become sufficient with Amazon Robotics’ technologies. Posted 7 days ago Account Manager - Tech, Amazon Shipping. Amazon This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed individual to help scale the Account Management team. The ideal candidate will be excited by launching a new program from the beginning of its life cycle, and will have familiarity with leading sales generation with both small and large customers. We are reinventing the approach to selling in this industry and looking for a candidate who can partner with Product Management and Tech as we challenge the status quo and invent on behalf of our customers. Posted 7 days ago Business Intelligence Engineer, Customer Experience and Business Trends. Amazon Our Customer Experience and Business Trends (CXBT) team is seeking a skilled and motivated Business Intelligence Engineer (BIE) to analyze and deliver insights to help us better serve customers. The right candidate is passionate about understanding customer needs, perceptions, and experiences, diving deep into complex problems, and continuously striving to deliver deeper insights. The person in this role will innovate, build new methodologies to generate insights, and make recommendations to drive actions that directly impact our current and future customers. A successful candidate will possess excellent analytical skills, and have the ability to work collaboratively to influence business leaders at all levels, including senior management. Posted 7 days ago Sr. Supply Chain Manager, Last Mile Demand Planning [LMDP] Amazon The Amazon Extra Large (AMXL) supply chain team is looking for an experienced Supply Chain manager with a strong record of achieving results, to create and execute our worldwide supply chain. AMXL obsesses over customers by offering a white glove service where we deliver TVs and other large items like furniture to customers’ homes. Not only do we deliver large parcels, we unpack, assemble, install and sometimes even do tests, hauling away old items as needed. Posted 7 days ago Quality Assurance Tester, Blink. Amazon Our vertically integrated engineering organization gives QA testers the opportunity to test algorithms, hardware, firmware, industry-leading AWS infrastructure, and mobile applications. As part of Amazon Devices you will have the ability to collaborate with other Amazon Devices teams like Ring, Kindle, Fire, and Echo. The Blink organization encourages QA feedback on behalf of the customer and has mechanisms in place for every team member to contribute to improving the customer experience of our products and services within each cross-functional area of our organization. We work very closely together within our own team, usually a few QA to each project. Posted 7 days ago Technical Marketing Strategist, Market Intelligence. Amazon Amazon Web Services (AWS) is looking for a highly skilled and innovative Technical Marketing Strategist to join our dynamic Market Intelligence team (MI). This role will be responsible for researching and driving requirements for new technologies and conducting market research to understand the measurement of cloud services in the industry. Examples of market research relevant for the role are customer adoption insights, technical standards for measuring services, industry trends, customer surveys, investment reports, policy and regulations, analyst perception, and rankings. The successful candidate will play a crucial role supporting strategic goals by facilitating customer-obsessed and data-driven insights as well as recommendations to the decision-making processes. Posted 7 days ago Account Manager - Fintech, Startups. Amazon As AWS continues to rapidly grow, we seek a Startup Account Manager to help drive the growth of high-potential early, mid, and late stage fintech startups. Your responsibilities will include driving revenue and user adoption, uncovering and winning migrations, and ensuring startups continue to select AWS as their primary cloud provider as they scale. You will align closely with counterparts in product, marketing, solution architecture, and partner teams to lead execution of coordinated go-to-market strategies and sales plays. You will also work closely with business development teams who are driving strategic support, global co-programming, and portfolio engagement to help drive top-of-funnel customer acquisition and accelerate seller cycles in the field. As a member of an industry team, you are expected to be a thought leader, deeply understanding and adeptly responding to news, funding, policy and regulation, changes, challenges, and opportunities across the fintech vertical. Posted 7 days ago Business Intelligence Engineer, AMZL Strategic Planning-Analytics Automation. Amazon This role is looking for a motivated individual with strong analytical, technical background to join our team as BIE II. In this role, you will be responsible for designing and supporting best-in-class business analytics solutions to help leadership make impactful business decisions. You will own the design, development of analytics solutions to support Topology Planning and Capacity Engineering functions. You will continue to raise the bar for creating scalable, efficient and automated processes for large-scale data analysis. Posted 7 days ago Business Analyst, RBS Brand Experience. Amazon Are you passionate about solving business challenges at a global scale? RBS Brand Experience (formerly APIE) is looking for an experienced Business Analyst to join our team and help unlock insights which take our business to the next level. The candidate will be excited about understanding and implementing new and repeatable processes to improve our employee global work authorization experiences. They will do this by partnering with key stakeholders to be curious and comfortable digging deep into the business challenges to understand and identify insights that will enable us to figure out standards to improve our ability to globally scale this program. They will be comfortable delivering/presenting these recommended solutions by retrieving and integrating artifacts in a format that is immediately useful to improve the business decision-making process. This role requires an individual with excellent analytical abilities as well as an outstanding business acumen. The candidate knows and loves our customers (internal and external) and will work back from the customer to create structured processes for global expansions of work authorization, and help integrate new countries/new acquisitions into the existing program. They are experts in partnering and earning trust with operations/business leaders to drive these key business decisions. Posted 7 days ago Workforce Staffing Coordinator, Workforce Staffing. Amazon The Staffing Coordinators play a key role in partnering with our staffing agencies for hiring field associates. This role holders’ interface with business, partner teams and staffing agencies to ensure hiring of right talent on time. Staffing Coordinators are responsible for ensuring that our candidates and stakeholders experience the highest level of Customer Obsession. In this high volume hiring space, the role holder will support staffing project initiatives, daily assignments, and general task completion. The responsibilities of the role holders include (but not limited to) demand planning, oversight end-end hiring process, staff agencies readiness and training, onboarding process and orientation. The role holder will be an analytical thinker who can see around corners and demonstrate a passion for process improvement, candidate experience, and onboarding process improvement. We roll up our sleeves, work hard, have fun, and make history! Posted 7 days ago
